Opportunities in Portishead, Somerset, England, United Kingdom

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Vale Vets on a part-time fixed-term basis for 12 months.

We are well equipped with various diagnostic and clinical tools, including laparoscopy, endoscopy, ultrasonography, digital radiography (including dental radiography), in-house laboratory, multi-parameter monitoring equipment, and much more!

We have been awarded Gold in the ICC cat-friendly clinic awards and the hospital has separate cat and dog waiting rooms for clients, separate inpatient wards for cats/dogs / isolation, and dedicated consulting times during the week for cat-only appointments.

Vale Vets is committed not only to treating illness but also preventing it, and so we run a pro-active Nurse Clinic service, advising owners on preventative health care and nutrition, and offering services such as 2nd vaccinations, weight consultations and senior health checks. We have our own health care plan, which is regularly reviewed to promote the best options for preventative health care.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You will be based at our Portishead hospital, but on occasion may need to cover the reception at one of our branches so a driving license is essential.

Working Pattern

The position will be based on 24 hours per week Monday to Friday (must include Mondays but will not include Tuesdays) and 1 in 6 Saturdays with time of in lieu the following week. Shifts will vary between 8.00am - 8.00pm, so flexibility is essential.

Key Responsibilities

• Welcoming clients and their pets in a professional, friendly, and compassionate manner.
• Managing front-of-house reception duties.
• Assisting with the processing of prescriptions and dispensing medications.
• Booking and managing appointments.
• Preparing paperwork and documentation.
• Ensuring waiting areas are clean, tidy, and well stocked.
• Accurately entering information onto patient record systems in a timely manner.
• Registering new clients and explaining our services, products, and offers.
• Processing payments and handling client queries.
• Providing general administrative support and undertaking any other duties as required.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.