Opportunities in Shrewsbury, Shropshire, England, United Kingdom

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Equine Administrator to join our team at Fyrnwy Equine Hospital on a full-time, fixed-term basis.

At Fyrnwy Equine Hospital you'll become part of a passionate team committed to providing exceptional care for our patients and clients. We pride ourselves on creating a supportive working environment where every member of the team plays an important role in the success of the practice.

How You’ll Make a Difference

Fyrnwy Equine Hospital is seeking an Administration Assistant to join our friendly and supportive team. This is a varied role that plays a vital part in the day-to-day running of our busy equine hospital and ambulatory practice.

Working closely with our veterinary and nursing teams, you will help ensure that all clinical work is accurately invoiced, client enquiries are managed efficiently and the administrative function of the practice runs smoothly.

Key Responsibilities

• Reviewing veterinary charge sheets to ensure all work has been accurately recorded and billed.
• Identifying any missing or undercharged items prior to invoicing.
• Processing invoices accurately and efficiently.
• Supporting the billing process to ensure timely invoicing and excellent cash flow.
• Answering overflow telephone calls and providing exceptional customer service to clients.
• Assisting with a range of general administrative duties to support the wider practice team.
• Liaising with clinical staff to resolve billing queries and maintain accurate records.

Working Pattern

• 40 HPW between 8am and 5pm Mon to Fri

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.