Opportunities in Farmington Hills, United States

Full Job Description

Billing Specialist

ARC Document Solutions, Inc. provides technology and services to businesses across all industries, with a strong focus on the architectural, engineering, and construction sectors. We support thousands of customer locations nationwide, operate 170 service centers worldwide, and offer secure cloud‑based document storage. Learn more at www.e‑arc.com.

We are seeking a Billing Specialist to provide reliable administrative support and ensure accurate, timely billing. This role is essential to maintaining smooth operational workflow and delivering exceptional service to internal teams and customers.

Key Responsibilities

• Order & Invoice Entry — Enter orders and invoices into ARC’s SalesPad billing system
• Billing Analysis — Review and analyze billing‑related information in ARC’s Fleet Manager system
• Issue Resolution — Respond to internal calls regarding billing questions and resolve discrepancies or disputes
• Record Management — Maintain accurate billing records, reports, and documentation
• Order Processing — Process in‑person, phone, E-Mail, electronic, and hard‑copy orders
• Customer Service — Provide professional, courteous support to clients and internal teams
• Administrative Support — Answer phones, route calls, and perform additional administrative duties as assigned

Education & Experience

• Associate’s degree preferred
• Administrative or clerical experience required
• Billing experience a plus
• Strong written and verbal communication skills
• Effective problem‑solving and conflict‑resolution abilities
• Professionalism, accuracy, and strong organizational skills
• Ability to work independently and collaboratively
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)

We have Great Cultural Fit:

We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.

ARC Document Solutions, LLC (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Riot Creative Imaging, a division of ARC Document Solutions, prints and installs high-end color graphics for some of the world’s best-known brands. We specialize in producing environmental graphics, crafting event displays, and providing full-service project management, from concept and design to printing and installation.

To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.