Account Management Associate

What You’ll Do

• Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;

• Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;

• Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;

• Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.

• Others: Ad-hoc tasks/works assigned by Line Manager.

• Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC

• Work time: Monday to Friday (9:00 AM to 6:00 PM)

What We Seek

• Self-motivated, proactive, take ownership and personal responsibility;

• Hardworking & friendly team player, enthusiastic and adaptable;

• Fast learner, can-do attitude, straightforward and simplify;

What You’ll Need

• Bachelor/ College's degree, preferably in marketing or business related subjects;

• Min 2 years solid experience in working experience in sales, account management, & customer support;

• Good sense with product flow & merchant solutions; high skill in campaign management;

• Able to work independently and work under pressure;

• Proficiency in written Vietnamese & English;

• Hands-on experience with MS Excel, Word and PowerPoint.

Additional information

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