Account Management Director

Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What’s the opportunity? We are looking for an experienced Account Management Director to join our team. In this role, you will oversee a portfolio of global clients, identify new business opportunities, and build lasting partnerships. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients, while also leading and developing a high-performing team to support business objectives.

Manage and grow a portfolio of strategic client accounts across global markets. Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions. Lead and mentor a team, setting clear goals and supporting their professional growth. Identify opportunities to upsell and cross-sell additional products and services to existing clients. Collaborate with internal teams to ensure the successful delivery of our solutions. Serve as a regional expert, providing insights to support the broader sales and account management strategy. Represent the company at industry events, conferences, and through professional networking. Contribute to the development and implementation of growth-oriented operational strategies.

6+ years of B2B sales or account management experience in a tech or fintech company, preferably in payment company. Proven experience leading and managing teams, with a focus on performance, development, and collaboration. Demonstrated success in upselling and cross-selling within existing accounts. Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders. Ability to manage multiple complex projects and accounts simultaneously with attention to detail. A well-established business network and experience developing strategic partnerships. Willingness to take smart risks backed by deep customer understanding and solid strategy. Fluency in Mandarin and English is required.