Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This is an Account Manager position at a fast-growing, seed-funded European AI startup focused on automating business phone communications for SMEs. You will own and grow a portfolio of existing B2B customers, combining commercial account management with hands-on customer success to drive adoption, expansion, and long-term retention. WHAT YOU'LL DO
- Serve as the primary contact for assigned customer accounts across the full customer lifecycle.
- Expand customer value by identifying new use cases for AI phone automation within existing accounts.
- Run regular reviews, discovery conversations, upsell discussions, and QBRs with customers.
- Analyze customer usage data to demonstrate measurable impact and further automation opportunities.
- Own expansion revenue targets, including upgrades, add-ons, and renewals against monthly and quarterly goals.
- Ensure smooth onboarding and ongoing product adoption to maximize retention.
- Collect and relay structured market and customer feedback to product and go-to-market teams.
- Maintain an accurate CRM, reliable forecasts, and a healthy expansion pipeline.
- Collaborate closely with Customer Success, Product, and Marketing on account plans and handovers.
- Help shape the account management and expansion motion as the company scales. WHAT WE'RE LOOKING FOR
- At least 1 year of experience in B2B SaaS sales, account management, or customer success.
- Proven track record of driving upsells, renewals, or expansion revenue within existing accounts.
- Strong product and technical understanding, with a clear affinity for AI and ML technologies.
- Native-level German fluency, comfortable leading customer calls, demos, and business reviews.
- Structured working style, ownership mindset, and a strong customer-first orientation.
- Experience in a startup or scale-up environment is a plus.
- Discipline in CRM hygiene and pipeline management. COMPENSATION & BENEFITS OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION On-site in Vienna, Austria, with hybrid work possible.
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