Account Manager, Consumables Marketplace, Consumables Marketplace

Full Job Description

Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for a Key Account Manager to join its Third-Party Marketplace team based in Cairo, Egypt. Working in a dynamic business development environment, your role will be focused on contributing to new acquisition through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with merchants as an account manager – helping them to launch and grow their on Amazon by ensuring they understand Amazon’s products, services, systems and tools. You will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems and tools. Lastly, Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.

The ideal candidate will need to be agile in their approach and able to deal successfully with contacts at all levels while discussing Global Selling on Amazon value proposition. Specifically, this person will be actively engaged in identifying, marketing to, and managing a pipeline of prospective merchants, but also supporting high value projects to help expand our global outreach. Additional projects include working closely with other Amazon product teams, category managers, and all other internal stakeholders in order to provide support in scaling our Global Selling outreach and bringing unique selection to all Amazon platforms. Identify and onboard new Sellers and assist Sellers to drive sales generated from selling on Amazon to meet individual and team target. Identify, qualify, and manage a pipeline of prospective Sellers. Engage with prospective Sellers to understand their needs and gauge fit with the Amazon Services product set. Cultivate their interest to sell on Amazon. Assist Sellers during onboarding process. Manage timeline and action plan to ensure Sellers start Selling on time according to plan. Use these metrics to guide your work and increase Seller’s productivity. Understand and utilize Salesforce CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts as communicated by the Global Selling business. Develop a clear understanding of the Selling on Amazon products along with the features and functionalities. Drive feature adoption among Sellers to meet operational metrics.

Key job responsibilities · Identify and onboard new Sellers and assist Sellers to drive sales generated from selling on Amazon to meet individual and team target. · Identify, qualify, and manage a pipeline of prospective Sellers. · Engage with prospective Sellers to understand their needs and gauge fit with the Amazon Services product set. Cultivate their interest to sell on Amazon. · Assist Sellers during onboarding process. Manage timeline and action plan to ensure Sellers start Selling on time according to plan. · Use these metrics to guide your work and increase Seller’s productivity. ·Understand and utilize Salesforce CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts as communicated by the Global Selling business. · Develop a clear understanding of the Selling on Amazon products along with the features and functionalities. Drive feature adoption among Sellers to meet operational metrics.

Basic Qualifications

• 3+ years of sales or account management experience
• 3+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

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3+ years of sales or account management experience 3+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers