Job
Source description available
Source: Clera (ashby) · A retrieval date records when our system last obtained the source record. It does not guarantee the vacancy is still open or that every detail has been independently checked.
Description from the source
The source description is formatted below for discovery. The provider owns the original wording and may change its requirements or close applications.
EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time. WHAT YOU'LL DO
- Act as the primary contact for assigned customers throughout the customer lifecycle.
- Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation.
- Lead account reviews, discovery conversations, upsells, and renewal discussions.
- Analyze product usage and demonstrate measurable customer impact.
- Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets.
- Support onboarding and ongoing adoption to strengthen retention.
- Share structured customer and market feedback with product and go-to-market teams.
- Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.
- Help develop the account management and expansion approach as the business grows. WHAT WE'RE LOOKING FOR
- At least one year of experience in B2B SaaS sales, account management, or customer success.
- Experience driving upsells, renewals, or expansion revenue within existing accounts.
- Strong product and technical understanding, with an interest in AI and machine learning.
- Native-level German proficiency for customer calls, reviews, and demonstrations.
- A structured, customer-focused approach and a strong sense of ownership.
- Startup or scale-up experience is a plus. COMPENSATION & BENEFITS OTE is €65,000 to €95,000, consisting of fixed salary plus uncapped commission, depending on experience. Visa sponsorship is not available. LOCATION On-site in Vienna, Austria, with hybrid work possible.
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Original authoritative source
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →