Administrator/Receptionist | Christchurch Hospital

Full Job Description

Christchurch - Christchurch Health Campus - Hospital Dental ServicePermanent full-time position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New ZealandersAbout the RoleWe are seeking a highly organised and personable Administrator/Receptionist tojoin our Hospital Dental Service team. This role is essential in ensuring thesmooth day-to-day operation of our service, providing high-qualityadministrative and front-of-house support to dentists, specialists,technicians, and patients.You will play a key role in delivering a welcoming,efficient, and patient-centred experience while supporting a collaborative andprofessional team environment. As part of the Administration and Clerical Pay Equity Claimsettlement this role has been mapped to National Band 2/Profile 2AFor further information about the administration andclerical pay equity settlement please follow the link below: PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz) Key ResponsibilitiesReception DutiesProvide a warm and professional front-of-house experience for patients and visitorsManage patient bookings and ensure accurate demographic information in the patient management systemHandle telephone and electronic enquiries, directing them appropriatelyArrange interpreter services as requiredProcess patient payments accurately and reconcile daily bankingBook patients into relief of pain clinics in line with eligibility criteriaMaintain a high standard of professionalism at all timesUndertake additional duties as required by the line managerAdministration DutiesReceive and accurately process referralsPrepare and distribute referral acknowledgement correspondenceProvide administrative support across the service as workload requiresContribute positively to the vision and goals of the Hospital Dental Service and wider health systemMaintain high standards of accuracy, quality, and compliance with organisational policies and procedures About YouEssential Skills & ExperienceExceptional customer service skills with a strong patient focusConfident with technology and quick to learn new systemsStrong organisational, time management, and problem-solving abilitiesHigh level of accuracy and attention to detailAbility to work independently and meet deadlinesA collaborative team playerIntermediate to advanced skills in Microsoft Office (Word, Outlook, Excel)Excellent keyboard and data entry skillsStrong written and verbal communication skillsProactive, perceptive, and solutions-focused approachDesirablePrevious administrative experience in a healthcare settingKnowledge of medical or dental terminologyFamiliarity with public hospital systems and patient management systemsUnderstanding and respect for diverse cultural backgrounds Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse M&#257ori,Pacific, disabled, and rainbow communities. How to ApplyTo apply please click 'apply now.' All applications must besubmitted through our online career's portal. If you have any questionsabout the role, please contact Kerri McCarthy atKerri.McCarthy@TeWhatuOra.govt.nzWe will review applications as received and may proceedwith the recruitment process, before the closing date of this advert

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