AI Business Solutions Customer Success Lead

Full Job Description

Business Impact Hold the team accountable for delivering solutions in line with company methodologies and value‑based deliverables, ensuring customers are prepared for operational readiness and achievement of their business goals and targets. Guide highly complex and impactful customers towards secure, resilient, AI‑enabled, cost‑ and performance‑optimized cloud architectures, increasing retention, expansion, and long‑term value realization. Anticipate, identify, escalate, and mitigate business and technical blockers using appropriate tools, governance, and risk management practices, defining and implementing recommendations to resolve senior technical decision‑maker escalations. Drive operational excellence across all sales and delivery stages, including pipeline health, execution discipline, and tools of record, continuously prioritizing work against customer impact and business objectives. Use market insights and demand signals to shape change management, Unified consumption plans, and value‑based offers that accelerate adoption and deliver measurable business outcomes. Build, foster, and maintain trusted relationships with senior technical and business decision makers, including Chief Information Officer, Chief Information Security Officer, and other C‑suite leaders, bridging security, compliance, operational, and risk requirements to influence customer strategy. Ensure managers lead through model, coach, and care, driving clarity on expectations, empowering decision making, and reinforcing a culture of inclusion, learning, and continuous improvement. Lead the identification of delivery gaps and recurring technical patterns, and connect insights across customers and technologies to drive changes to products, intellectual property, tools, and methodologies that scale across the portfolio. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 8+ years experience working in a customer‑facing role (for example, internal and/or external). 8+ years experience leading technical projects, teams, or functions. Technical Certifications and/or experience in Cloud and AI (for example, Azure, Amazon Web Services, Google, Anthropic, OpenAI).