AI Transformation - Continuous Improvement Lead

Full Job Description

Working directly with business owners, operators, champions, and the Value, Skilling, Change, and Engineering Leads, you will help customers realise ongoing value from AI-enabled workflows and agents. Understanding Customer/Partner Technical Environment Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to identify and evaluate industry trends (customer industry verticals, information technology [IT] industry). Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery. Architecture Design and Deployment Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood. Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes. Works with the business sponsor and customer/partner stakeholders (e.g., Business Users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Collaborates with the Account Team and/or Bid Team to understand the business solution/problem. Builds and documents a realistically costed Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Coordinates disparate approaches into a single plan of action. Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Manages and ensures the all-up delivery of consulting engagements, as necessary. Participates and contributes to internal/external communities. Develops a network of internal/external relationships to build influence in addressing problems/blockers and facilitating additional views on the matter of interest. Participates in external architect community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) and shares learnings with internal team. Acts as a mentor to less experienced colleagues to educate them on technical and non-technical concepts. Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) * Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

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