Associate Manager - Operations

Associate Manager (Req #: 2635) Schedule: Full Time Work Type: On-site Salary Type: Salary About the Role The Associate Manager manages a team while designing, executing, and reporting on standard work processes to maintain transportation solutions for accuracy and efficiency. This Associate Manager is a working manager, with approximately 30% production work and 70% management. The team is responsible for the on-time delivery of customer freight while controlling costs and providing excellent internal customer communication. He/she is expected to participate in and/or lead carrier negotiations. The ideal candidate can use statistical data to drive operational excellence and efficiency. Root cause analysis tools are used to improve business processes and exceed customer expectations. What the Candidate Will Do Supervise day-to-day activities of team members. Manage spot transportation movements while driving revenue generation through the execution of profitable opportunities, ensuring timely coverage and optimized network utilization. Manage staff and distribute the workload. Supervise EDI connectivity and document exchange processes to ensure seamless information flow across systems. Serve as the first point of escalation for clients and carriers, ensuring timely resolution and effective communication. Ensure team members meet daily goals and monitor individual and team performance. Develop and distribute carrier and internal performance management reports. Develop, implement, and maintain effective processes. Proactively generate and share ideas that improve process efficiency and customer experience. Develop strong relationships with carriers/customers and across Uber’s organization. Ensure carrier/customers performance and implement corrective actions if needed. Participate and/or lead carrier negotiations. Maintain consistent but efficient communication with key stakeholders. Develop contingency plans to maintain client satisfaction and retention. Continuously monitor and manage operational KPIs to implement targeted improvement initiatives that eliminate bottlenecks and maintain service excellence. Qualifications Basic Qualifications Proficient English communication skills - written and verbal. 3 years of logistics experience with an increasing level of responsibility. Customer Focus. Time management (self and others). Strong Negotiation skills. Intermediate – advanced Excel. Service Orientation (Commits to and enjoys exceptional service to internal and external customers). Strong sense of urgency and capable of working under pressure. Ability to establish priorities, work independently and proceed with objectives with little to no supervision. Excellent people skills, communication, and organizational skills. Experience in the Freight Industry. Forward thinking. Ability to envision and implement new concepts/strategies. Preferred Qualifications BI tools (Power BI, Tableau, etc.). The ability to work in a team environment. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Candidate Privacy Notice & EEOC Statement Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.