Associate Systems Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Systems Engineer based in India. We are looking for a detail-oriented Associate Systems Engineer to support the reliability, availability, and performance of critical applications and IT infrastructure. In this role, you will monitor system health, investigate alerts, troubleshoot incidents, and help maintain stable operating environments. You will work with monitoring platforms such as AppDynamics, LogicMonitor, and Azure Monitor, alongside SQL databases, Windows servers, and IIS. Collaborating with cross-functional engineering and operations teams, you will contribute to incident resolution, root cause analysis, and continuous service improvement. This position is ideal for an early-career IT professional who enjoys problem-solving and wants to strengthen their systems support expertise. You will play an important role in maintaining service quality and meeting operational service-level agreements in a 24/7 support environment.

Monitor application performance and infrastructure availability using AppDynamics, LogicMonitor, Azure Monitor, and related monitoring tools. Perform routine health checks and assist with performance monitoring and troubleshooting of SQL databases. Monitor and maintain Windows servers and Internet Information Services (IIS), applying required configurations, updates, and patches. Monitor interface subsystems to help ensure reliable connectivity and seamless data flow between systems. Provide Level 1 and Level 2 systems support by investigating alerts, diagnosing incidents, resolving issues within scope, and escalating complex problems to higher-level engineering teams. Maintain accurate technical documentation covering system configurations, operational procedures, troubleshooting steps, and incident responses. Participate in root cause analysis (RCA) to identify recurring issues, reduce future incidents, and improve system reliability. Collaborate with cross-functional teams to implement system upgrades, patches, and configuration changes while minimizing service disruption. Respond promptly to monitoring alerts and operational incidents to help maintain critical system availability and meet defined SLAs. Stay informed about monitoring technologies and industry best practices, recommending improvements to support processes and tools. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 1–3 years of experience in systems monitoring, technical support, IT operations, or a similar role. Familiarity with application performance monitoring tools, particularly AppDynamics, LogicMonitor, and Azure Monitor. Basic knowledge of SQL databases, including performance monitoring and troubleshooting. Understanding of Windows Server administration and IIS management. Experience monitoring server availability, system performance metrics, alerts, and operational health. Strong troubleshooting and analytical skills, with the ability to investigate incidents and contribute to root cause analysis. Excellent attention to detail and a commitment to delivering reliable, high-quality support. Strong written and verbal communication skills, with the ability to collaborate effectively across technical teams. Willingness and availability to work in a 24/7 support environment, including 9-hour or 12-hour shifts, evenings, weekends, and on-call rotations as required. Preferred qualifications: Familiarity with application monitoring platforms such as AppDynamics and LogicMonitor. Knowledge of healthcare applications or healthcare IT environments. Understanding of ITIL principles and best practices for incident management and service delivery. Benefits: Competitive compensation: A competitive salary and benefits package is offered; the specific salary range is not stated in the listing. Full-time employment: A full-time opportunity within an IT operations and systems support team. Remote work location: The role is listed as remote in Pune–Baroda, India; confirm the precise location and working arrangements during recruitment. Professional development: Opportunities to expand your skills in systems monitoring, infrastructure support, incident management, and performance optimization. Collaborative culture: Work alongside cross-functional teams in a supportive environment that encourages learning, curiosity, and professional growth. Career development: Opportunities to build technical expertise and develop your career in IT operations and systems engineering. Operational experience: Gain hands-on exposure to enterprise monitoring tools, Windows infrastructure, SQL databases, and service reliability practices. Shift requirements: The role operates in a 24/7 support environment, which may involve evenings, weekends, extended shifts, and on-call rotations.