Overview
Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests. Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations. Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities. Perform application deployment and configuration activities across development, testing, and production environments under established change procedures. Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues. Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles. Partici
Full job description
Full Job Description
- Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.
- Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.
- Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.
- Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.
- Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.
- Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.
- Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.
- Participate in incident, problem, and change management processes in accordance with ITIL best practices.
- Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.
- Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.
- Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.
- Support business users by providing guidance, training, and timely communication during incidents and service disruptions.
- Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in application support, IT operations, or a similar technical support role.
- Experience supporting banking, financial services, or enterprise applications is preferred.
- Familiarity with service management frameworks such as ITIL.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Bank Of Jordan Careers ↗Browse current Job and Scholarship listings from Bank Of Jordan Careers →
