Bilingual Data Entry Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Data Entry Specialist based in Canada. As a Bilingual Data Entry Specialist, you will play an essential role in supporting patient assistance programs and pharmaceutical services by ensuring that medical and administrative information is accurate, complete, and up to date. You will manage patient records, process clinical documentation, and maintain data integrity across customer relationship management (CRM) systems and program-specific databases. Working closely with internal teams, healthcare professionals, and other stakeholders, you will help ensure that patient information is handled efficiently and in accordance with established procedures. You will also contribute to pharmacovigilance activities by reviewing documentation, supporting adverse event reporting quality checks, and identifying discrepancies that require follow-up. This role is ideal for a detail-oriented, organized professional who enjoys working independently while collaborating with a multidisciplinary team. Your bilingual communication skills and commitment to accuracy will help support reliable patient services and medication safety processes.

Maintain patient records: Create, update, and manage patient records in CRM systems, ensuring that all information is accurate, complete, and consistently documented. Perform data entry and validation: Enter information into program-specific databases, verify data integrity, identify discrepancies, and ensure records meet established quality standards. Manage clinical documentation: Receive, scan, sort, label, classify, and attach incoming clinical documents, faxes, and reports to the appropriate patient records and databases. Support pharmacovigilance activities: Review and document relevant clinical information in accordance with standard operating procedures (SOPs), program protocols, and applicable regulatory requirements. Assist with medical information requests: Respond to inquiries using approved frequently asked questions (FAQs) and contact internal or external stakeholders to obtain additional information or clarification when necessary. Conduct quality assurance checks: Review adverse event reports and source documentation to ensure completeness, accuracy, and compliance with established work instructions. Support patient assistance programs: Attach post-infusion reports and other required documentation to relevant records to meet patient support and medication safety program requirements. Coordinate with cross-functional teams: Act as a liaison between team members and other stakeholders, facilitating the timely exchange of information and helping resolve administrative issues. Manage communications and workflow: Process incoming and outgoing faxes promptly, organize daily tasks, and coordinate work schedules to accommodate different time zones and operational needs. Prioritize competing responsibilities: Adjust workloads and schedules according to program demands, support colleagues during periods of increased activity, and consistently meet deadlines. Escalate data discrepancies: Recognize unusual or incomplete information, investigate potential issues, and escalate concerns to the appropriate team members when required. Perform additional administrative duties: Take on other related responsibilities as assigned and provide shift coverage, including on-call or standby support when necessary. Requirements: Education: A high school diploma is required, with post-secondary or college-level education preferred. Training in a technical or vocational field is an asset. A diploma or certificate in life sciences is particularly advantageous. Relevant experience: At least two years of experience in data entry, administration, or a similar role, with experience in medical information, clinical research, drug safety, pharmacy, or the pharmaceutical industry considered a strong asset. CRM and data management: Excellent computer skills and familiarity with customer relationship management systems, particularly Salesforce, are desirable. Experience using fax management software such as MyFax or RightFax is an advantage. Medical and pharmaceutical knowledge: Familiarity with medical terminology and pharmacovigilance processes is beneficial. Knowledge of applicable Health Canada, US FDA, EMA, and ICH pharmacovigilance guidelines is an asset. Bilingual communication: Strong written and verbal communication skills in both English and French are required for positions supporting Quebec and New Brunswick. The role may involve daily interactions with English-speaking customers, patients, and colleagues. Attention to detail: Demonstrate a high level of accuracy when entering, reviewing, organizing, and maintaining sensitive or technical information. Organizational skills: Be highly organized, able to prioritize competing tasks, manage time effectively, and consistently meet deadlines in a fast-paced environment. Analytical and problem-solving abilities: Be capable of identifying inconsistencies, investigating data issues, asking appropriate questions, and escalating concerns efficiently. Autonomy and accountability: Work independently with minimal supervision while following established procedures and taking responsibility for the quality of your work. Teamwork and interpersonal skills: Communicate effectively with colleagues and stakeholders, maintain positive working relationships, and contribute to shared objectives during periods of increased workload. Adaptability: Be comfortable learning new systems, adjusting to changing priorities, managing different work schedules, and taking on additional responsibilities as business needs evolve. Confidentiality and compliance: Understand the importance of accurate documentation, patient information management, and adherence to applicable procedures and regulatory requirements. Benefits: Competitive salary: Annual compensation ranging from CAD $41,954 to CAD $59,950. Medical coverage: Access to healthcare benefits, including extended health coverage. Dental and vision care: Benefits designed to support dental health and vision-related needs. Life and accident insurance: Insurance protection to support employees and their families. Family support resources: Programs that may include backup dependent care, adoption assistance, infertility coverage, and family-building support. Paid parental leave: Support for eligible employees welcoming a child into their family. Paid caregiver leave: Resources to help employees manage family caregiving responsibilities. Behavioral health support: Access to resources that support emotional and mental well-being. Professional development: Training programs, learning resources, and opportunities to strengthen professional skills. Mentorship opportunities: Access to mentorship programs that encourage career development and knowledge sharing. Employee resource groups: Opportunities to participate in employee communities that promote inclusion, connection, and professional growth. Volunteer opportunities: Opportunities to engage in community initiatives and meaningful activities. Remote work options: Remote positions available in multiple Canadian provinces, including Quebec, British Columbia, Alberta, Manitoba, and New Brunswick, depending on the position's location requirements. Purpose-driven work: The opportunity to contribute to patient assistance services, pharmaceutical operations, and processes that support medication safety and better healthcare outcomes. Inclusive workplace: A commitment to equal employment opportunities, accessibility, and a respectful working environment.