Business Analyst

Job responsibilities:

• Analyze business operations and logistics processes to identify gaps, inefficiencies, and improvement areas across the supply chain.
• Work closely with stakeholders (Operations, Finance, IT) to gather, document, and validate business requirements for new projects or system enhancements.
• Develop reports, dashboards, and KPIs to support decision-making and performance tracking.
• Drive cost-benefit analyses and financial modelling to assess the viability of logistics solutions and strategic initiatives.
• Monitor logistics performance data to uncover trends, anomalies, and issues affecting efficiency or service levels.
• Support implementation of logistics systems and automation tools across the organization.
• Lead and facilitate business review sessions, workshops, and process-mapping exercises.
• Collaborate with IT and data teams to develop digital solutions that streamline logistics and supply chain workflows.
• Conduct competitor and market research to benchmark best practices and support strategic planning.

Educational Qualification

• Bachelor’s degree in business administration, Industrial Engineering or Operations Management with added qualification in business and data analytics.

Work Experience

• Minimum 3-4 years of experience in business analysis.
• Experience within logistics, transportation, or supply chain environments is a strong plus.
• Familiarity with UAE logistics landscape and regional regulatory requirements is advantageous.
• Familiarity with WMS, TMS, Freight Forwarding Systems is advantageous.
• Strong analytical mindset with excellent problem-solving and decision-making abilities.
• Solid understanding of logistics and supply chain operations.
• Proficient in tools like Excel, Power BI and ERP systems (Oracle, SAP, or similar).
• Understanding of SQL queries and development of data driven dashboards.
• Experience with documenting of business processes, business process re-engineering and improvement frameworks.
• Exceptional communication skills and ability to translate complex data into information and actionable insights.
• Detail-oriented, highly organized, and capable of managing multiple projects simultaneously.

Languages

• Fluency in English, both written and spoken.

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