Business Operations Manager, Business Marketing

Official role information

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Business Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence by developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst core business audiences. The Strategy & Operations function supports Business Marketing with operating models and cadences; strategic planning; portfolio, resource, and investment management; measurement and organizational learning that empower our teams to move at pace with clarity and confidence. This is a hybrid role, based in San Francisco Bay Area (preferred) or New York City three days a week. About the Role Business Marketing moves quickly, and this role sits close to the work. We’re looking for an analytical, highly collaborative Business Operations Manager who can turn a complex marketing budget into better day-to-day decisions. You will partner with marketing leaders, Strategic Finance, Procurement, Data Science, agencies, and regional teams to plan and pace spend, manage commitments, answer urgent questions, and translate investment data into clear actions. This role is not for someone who prefers back-office operations. You will be embedded in the business, understand what teams are trying to achieve, and help them move faster with confidence. You will run the operating rhythm for budget administration across a global, highly matrixed team: maintaining a trusted view of allocations, POs, contracts, actuals, forecasts, and risks; reconciling inputs across different marketing functions, regions, and shared services; and surfacing tradeoffs for leadership and Strategic Finance. You will also partner with Data Science to better connect spend to outcomes, lead useful ad hoc analysis, and build AI-enabled tools and workflows that take the friction out of budget management and make the information more timely, intuitive, and genuinely useful. In this role, you will: - Own day-to-day budget administration across allocations, forecasts, commitments, purchase requests, purchase orders, invoices, accruals, actuals, and reconciliation. - Partner with Business Marketing leadership and Strategic Finance to operationalize allocation decisions, maintain forecasts, prepare scenarios, and surface tradeoffs. - Work side-by-side with marketing leaders across campaigns, events, agencies, contractors, regions, and shared services to plan, pace, track, and manage spend. - Manage the purchasing and contract lifecycle with Procurement, Finance, Legal, agencies, contractors, and vendors, including POs, SOWs, renewals, rate cards, and commitments. - Maintain a trusted global view of spend; reconcile conflicting inputs, identify variances, duplicate costs, timing differences, and at-risk spend, and escalate material issues early. - Build models, dashboards, and ad hoc analyses that connect investments to business goals and help leaders decide what to fund, reduce, defer, challenge, or escalate. - Partner with Data Science and Analytics to improve how Business Marketing understands ROI, effectiveness, and the relationship between spend and outcomes. You might thrive in this role, if you: - Bring 4+ years of experience in business operations, strategic finance, FP&A, marketing operations, business analytics, consulting, or a related quantitative role in a fast-moving, matrixed organization; B2B business understanding preferred. - Strong hands-on experience with significant, at scale budgets, forecasts, purchase orders, commitments, accruals, invoices, and reconciliation. - Excellent analytical skills and genuine curiosity: you enjoy digging into messy data, answering ad hoc questions, and finding the business story behind the numbers. - Practical understanding of purchasing, contracts, agencies, vendors, and the operational details that keep spend moving responsibly. - Ability to communicate clearly, build trust with marketers and finance partners, and create alignment across different marketing functions, regions, and shared services without formal authority. - An AI-native builder mindset: you see a repetitive spreadsheet, approval, reconciliation, or reporting task and start thinking about how to make it simpler, faster, and more useful. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.…

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