Business Program Manager - Delivery Partner Management

Full Job Description

Develop and execute Delivery Partner (DP) Outsourcing strategy Delivery Partner 360 Account planning - optimizing DP as a customer, business partner, and supplier Delivery Partner Relationship management, change management, conflict and escalation management Lifecycle management - DP selection, contract management, onboarding/offboarding Delivery Partner Performance management, contract value realization, innovation Delivery Partner Risk & Compliance governance, accountability to ensure Trust Financial management, pricing, negotiation Delivery Partner Summit planning and execution, DP community engagement, DP collaboration Serve as a key BPO / vendor management business advisor to stakeholders, leadership Provide visibility into business performance and translate insights to action Drive process improvements and operational transformations to boost organizational productivity Provide leverage to regional strategy & operations teams by intaking and scaling regional activities globally Coordinate with cross-functional teams to lead mission critical projects, role alignment & program integrations Advanced subject matter expertise in BPO operations, stakeholder management, change management, L&D, QA and Workforce planning and management Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience Project Management experience and experience mobilizing cross functional teams towards a common goal Experience pivoting between big picture thinking and operational tactics 10+ years in operations, business process outsourcing, or global vendor management Experience communicating with and presenting to senior leaders Demonstrated stakeholder influence and leadership skills, achieving outcomes through others Proven experience in setting up businesses / processes / sites / managing P&L Experience in process improvement initiatives to driving tighter outcomes with efficiency Business proficiency in both Japanese and English MBA or advanced degree preferred (or equivalent work experience) 5+ years of experience managing large teams including people management Demonstrated experience applying AI for better customer and business outcomes