Capacity Specialist, Carrier Onboarding & Attrition

Full Job Description

If you are excited to work in a high paced operational team, manage a team of high performing individuals and grow and scale the Amazon middle-mile transportation business while maintaining a high bar for quality and performance, this is the team for you!

At Amazon, we're committed to being Earth's most customer-centric company, and that commitment extends to every aspect of our Transportation network.

Our Capacity Specialists are instrumental in orchestrating one of the world's largest and most sophisticated supply chain operations, ensuring seamless delivery experiences for millions of customers worldwide. As a Capacity Specialist, you will collaborate with diverse stakeholders across Amazon to optimize our Relay Carrier Supply Base within the Middle Mile Network (MMN). You will analyze critical performance and compliance metrics to ensure we maintain a high bar for quality in the network. Through data-driven insights and strategic relationship management, you'll develop and implement solutions using AI, improve network reliability, and drive operational excellence. You'll be at the forefront of innovation, helping us create more efficient, sustainable, and customer-focused supply chain solutions while optimizing costs and reducing environmental impact.

Key job responsibilities This role focuses on maintaining day to day operations along with delivering specific long-term strategic programs within the Amazon Network. The primary responsibilities include:

• Sourcing carriers in order to increase our partners portfolio
• Identify gaps in carrier liquidity and build/implement action plan to increase capacity
• Manage carriers during on-boarding period
• Maintain high operational standard with new carriers on safety, performance, process compliance
• Continuous Improvement Management with carriers, development of SOPs
• Be innovative and support new features/ideas development with tech teams on Relay platform to improve carrier experience or process improvement
• Project support ensuring Amazon requirements are communicated & implemented by Line Haul carriers
• Work across the EU in a cross-functional environment

About the team The Carrier Onboarding team manages end-to-end carrier lifecycle from onboarding a carrier, growth/engagement within Amazon Relay and ensuring compliance with Amazon and EU operating policies.

Basic Qualifications

• Bachelor's degree or Advanced Degree
• Experience working cross functionally with tech and non-tech teams
• Experience in cross functional project delivery
• Experience in program or project management
• Experience with operations/supply chain
• Experience in program requirements definition, together with data and metrics leveraging to drive improvements
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior management
• Experience in one or more of the following domains: access- control system and methodology, network security, application- and system-development security, security architecture and models, cryptography, and operations security
• Experience in logistics, or experience in an operational role
• Experience leading process improvements
• Experience in data analysis and reporting
• Experience in creating process improvements with automation and analysis, or experience communicating complex information and solutions to senior stakeholders and influencing decisions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Bachelor's degree or Advanced Degree Experience working cross functionally with tech and non-tech teams Experience in cross functional project delivery Experience in program or project management Experience with operations/supply chain Experience in program requirements definition, together with data and metrics leveraging to drive improvements Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)