Carrier Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Carrier Analyst based in India. As a Carrier Analyst, you will play a key role in managing global telecommunications services and supporting the reliability of network infrastructure across domestic and international operations. You will oversee relationships with carrier partners, coordinate service provisioning, and ensure voice and data connectivity solutions meet operational requirements. Working closely with engineering teams and business stakeholders, you will help resolve technical issues, coordinate service transitions, and improve service delivery. You will also analyze telecommunications costs, identify savings opportunities, and implement process improvements that increase efficiency. This role combines vendor relationship management, technical coordination, project execution, and analytical problem-solving in a global, collaborative environment. Your contributions will help strengthen network resilience, optimize telecommunications spending, and maintain reliable connectivity across geographically distributed operations.

Carrier relationship management: Build and maintain strong relationships with global telecommunications carriers, fostering effective communication, collaboration, and service accountability. Telecommunications service analysis: Evaluate available carrier services and recommend cost-effective, efficient solutions aligned with business and technical requirements. Order and provisioning management: Coordinate the complete ordering lifecycle for telecommunications services, including colocation cross-connects, voice and data circuits, toll-free services, and toll services. Technical coordination: Manage service transitions and facilitate troubleshooting between carrier partners and internal engineering teams to support timely issue resolution. Process optimization: Develop and implement procedures that improve carrier service provisioning, streamline workflows, and ensure orders are completed efficiently. Cost optimization: Conduct detailed analyses to identify telecommunications cost-saving opportunities, recommend improvements, and track savings achieved through timely order completion. Network resilience: Collaborate with technical teams to support the reliability and resilience of domestic and international voice and data circuits. Performance monitoring and reporting: Communicate carrier service performance, order progress, issues, and improvement opportunities clearly to management and relevant stakeholders. Project and service delivery: Coordinate activities across stakeholders to ensure telecommunications projects and service requests are completed according to operational requirements. Additional responsibilities: Perform other related duties as assigned to support telecommunications operations and business objectives. Requirements Education: A bachelor's degree in Information Technology, Telecommunications, or a related field is preferred. Professional experience: At least four years of experience ordering, coordinating, and managing telecommunications services. Carrier management expertise: Strong understanding of global telecommunications carrier methodologies, tools, standards, and operational procedures. Service provisioning knowledge: Familiarity with telecommunications ordering processes, including voice and data circuits, toll-free services, toll services, and colocation cross-connects. Project management: Demonstrated ability to coordinate projects, manage service delivery activities, and follow through on orders and technical transitions. Analytical skills: Strong analytical, problem-solving, and decision-making capabilities, particularly in evaluating service options, identifying cost efficiencies, and resolving operational challenges. Technical troubleshooting: Ability to coordinate technical investigations and work effectively with engineering teams and external carrier partners. Communication skills: Excellent written and verbal communication skills, with the ability to convey technical information and service updates clearly. Stakeholder relationship management: Strong interpersonal skills and the ability to build productive relationships with carriers, engineers, management, and other stakeholders. Technical proficiency: Comfortable using computers, Microsoft Office applications, and relevant telecommunications industry tools. Specialized tools: Experience with carrier toll-free routing tools is an advantage. Organization and ownership: Ability to manage multiple service requests, coordinate competing priorities, and maintain accurate records while ensuring timely completion. Continuous improvement mindset: A proactive approach to identifying process improvements, optimizing costs, and strengthening service reliability. Benefits Work arrangement: Fully remote position within India. Employment type: Permanent, full-time role. Working hours: 2:30 PM–11:30 PM India Standard Time (IST). Compensation: Competitive salary and benefits package; specific salary details are not provided and should be confirmed during the hiring process. Global collaboration: Opportunity to work with a geographically distributed team of professionals and international telecommunications partners. Professional impact: Direct involvement in optimizing global network infrastructure, improving telecommunications service delivery, and strengthening connectivity resilience. Dynamic work environment: Exposure to varied technical challenges, cross-functional collaboration, and opportunities to contribute to operational improvements. Learning and development: Ongoing opportunities to build technical knowledge, enhance analytical capabilities, and develop professionally. Additional benefits: Specific healthcare coverage, paid leave, retirement benefits, bonuses, and other individual benefits are not detailed in the available job description and should be confirmed during recruitment.