Case Coordinator

Full Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Location: Pyramid Pittsburgh Inpatient - 306 Penn Ave Pittsburgh, Pa 15221

Schedule: Monday-Friday - 8 am - 4:30 pm

Pay: $16/hr.

Summary

The Case Coordinator provides case management and care coordination services for clients and families receiving behavioral healthcare treatment. This position supports client engagement throughout the continuum of care by coordinating appointments, referrals, transportation, discharge planning, communication with referral sources and outside providers, and collaboration with the interdisciplinary treatment team. The Case Coordinator assists clients in accessing health, behavioral health, social, and community resources while promoting continuity of care, treatment engagement, and successful recovery outcomes.

Essential Duties and Responsibilities

• Coordinate client engagement through appointments, schedules, meetings, and aftercare planning in collaboration with the interdisciplinary treatment team.

• Coordinate communication with referral sources and outside providers through professional communication, assessment of client needs, and documentation throughout the client's course of treatment.

• Coordinate communication regarding utilization review, legal matters, employment needs, and other external resources as appropriate.

• Coordinate client transportation needs.

• Provide individual case coordination sessions.

• Assist in developing and implementing individualized aftercare plans, including referrals and communication with community providers.

• Facilitate or assist with psychoeducational groups and other engagement activities supporting clinical treatment.

• Participate in interdisciplinary treatment team meetings and maintain collaborative communication with counselors and treatment team members.

• Document client, family, referral source, and outside provider contacts in the electronic health record in accordance with program, regulatory, and documentation standards.

• Collaborate with Client Navigation and other internal departments to coordinate aftercare services and continuity of care.

• Provide onsite support for Enhanced Outpatient Sessions (EOS) appointments, as applicable.

• Participate in required corporate, program, and professional development training.

• Must exercise discretion and maintain confidentiality with regard to all company information.

• Completion of all required trainings as designated by the company and accreditation/licensing entities.

• Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Licensure, Education, & Experience

• High School Diploma or equivalent required.

• One (1) year of experience in a drug and alcohol or mental health setting preferred.

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent verbal, written, and interpersonal communication skills.

• Sound clinical judgment and strong client engagement skills.

• Ability to gather, analyze, and apply information to solve problems and coordinate services.

• Ability to effectively manage crisis situations and respond appropriately.

• Working knowledge of applicable federal, state, accreditation, payer, and regulatory standards.

• Strong organizational, documentation, and time management skills.

• Ability to establish collaborative relationships with clients, families, referral sources, community providers, and interdisciplinary teams.

• Ability to prioritize multiple responsibilities while maintaining attention to detail.

• Ability to maintain confidentiality and exercise sound professional judgment.

• Proficiency with electronic health records, Microsoft Office applications, and related technology systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, use hands to operate computers, office equipment, and technology, and reach with hands and arms. The employee is occasionally required to walk, climb stairs, stoop, kneel, crouch, or twist. The employee may occasionally lift and/or move up to 25 pounds and seldom lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This position primarily operates in behavioral healthcare treatment facilities, outpatient clinics, residential programs, and office environments. Regular interaction with clients, families, referral sources, community providers, and interdisciplinary treatment teams is required. Local travel may be required based on operational needs, and employees may be required to provide reliable transportation. Employees may be exposed to communicable illnesses and emotionally sensitive or traumatic situations while performing the essential functions of the position.

Compensation

This position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed either in this posting or during the interview process. Please note that compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity. To inquire about the salary range for your specific location, please contact our recruitment team.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• 401(k) with Company Match

• Tuition Reimbursement

• Employee Recognition Programs

• Referral Bonus opportunities

• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.