Chief of Staff, Office of the CTO - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role As the Chief of Staff to the JumpCloud CTO & Co-Founder, Greg Keller, you’ll work with the Engineering, Security and Product teams align, action, guide and measure key initiatives, focused. Greg also owns or is very active in significant customer-facing and strategic partnership activities and is the primary leader for our M&A initiatives. You will play a role in assisting in these activities as well.
You will bridge strategy and execution: aligning cross-functional technical teams, driving operational cadence, managing critical board and investor deliverables, and running key strategic initiatives across Greg’s portfolio. In this role, your work will have a clear impact on the success and growth of JumpCloud, as we continue our trajectory towards iconic security technology brand status. You will engage directly with senior leadership, board members, and external stakeholders (including customers), acting as a representative of our CTO in your communications and actions. Your work in communicating the objectives and initiatives you will help form and drive will set the tone and pace for significantly important deliverables which the business depends upon. You will be the one, along with Greg, to hold team members accountable for what they need to deliver.

Manage specific programs within our corporate objectives, managing key metric reporting & insights, and others that span cross functionally and require CEO and Board Member level visibility. Manage the collection reporting of key objectives - driving alignment and transparency. Drive our corporate communication cadence of weekly, monthly, quarterly, half and annual highlights. This includes curating content, creating drafts and ensuring consistency of our disciplined communication cadence. Drive the cross functional preparation for our Senior leadership meetings, managing the agenda and materials. Help set up, build the agenda for and manage a regular cadence for the CTO to have customer and partner calls, capturing and following up on action items from these meetings. M&A operations - driving the organization, communication and program flow related to Mergers & Acquisitions. Facilitate an ongoing CTO outreach to the organization via round table sessions and skip level 1:1s, prompting key topics for discussion, capturing employee sentiments and following up on action items or opportunities identified. Liaise with program management across the organization on cross functional objectives

Demonstrated experience in pairing with a C-level executive or founder in driving initiatives. The ability to enter an unknown environment, assess and develop the plan you feel necessary to accelerate and improve all operational rigor, communication and cross-functional accountability of the CTO’s business unit. Exceptional operational, organizational and communication skills. Executive level presentation creation and delivery skills Demonstrated expertise executing on clear and diligent follow-up and communication at the most senior levels, both internally and externally A track record of successfully coordinating multiple cross-departmental efforts that achieved meaningful business outcomes across all levels of the organization The ability to manage scope, risk, and uncertainty. Demonstrated ability to streamline operational processes for consistency and efficiency. Proactive approach to spotting potential issues and solving problems. Someone who thrives in the pace and culture of a fast moving and rapidly growing SaaS business.