Overview
Your role As part of our Claims team, we are looking for a Claims Handler to join us. In this role, you will be responsible for the independent, accurate and customer-focused handling of insurance claims. This includes claims related to travel insurance (trip cancellation, trip interruption and baggage), shopping insurance and ski insurance. You will work closely with various internal and external stakeholders to ensure professional and efficient claims management throughout the process.. You handle incoming claims notifications and open claim files. You independently manage a variety of claims cases with a strong customer focus, particularly in the areas of travel, shopping and ski insurance. You assess situations, make decisions and settle claims in accordance with contractual terms and legal requirements. You manage correspondence and coordinate communication with all parties involved
Full job description
What You Can Expect
Your role As part of our Claims team, we are looking for a Claims Handler to join us. In this role, you will be responsible for the independent, accurate and customer-focused handling of insurance claims. This includes claims related to travel insurance (trip cancellation, trip interruption and baggage), shopping insurance and ski insurance. You will work closely with various internal and external stakeholders to ensure professional and efficient claims management throughout the process..
- You handle incoming claims notifications and open claim files.
- You independently manage a variety of claims cases with a strong customer focus, particularly in the areas of travel, shopping and ski insurance.
- You assess situations, make decisions and settle claims in accordance with contractual terms and legal requirements.
- You manage correspondence and coordinate communication with all parties involved in the claims process, including policyholders, medical service providers, other insurers and legal representatives.
What You Will Bring With You
- Proven experience in handling travel insurance claims, particularly trip cancellation claims (minimum 2 years)
- Fluent French and German skills (minimum C1) and good command of English (minimum B2); Italian and Swiss German are considered an asset
- Excellent written communication skills and the ability to work independently and efficiently
- Confidence in handling telephone contacts, strong team spirit, organizational skills and a proactive attitude
- Flexibility, analytical thinking and the ability to perform well under pressure
- Proficiency in standard IT applications, particularly the Microsoft Office Suite
What we offer
- Hybrid working model with the option to work remotely after the probation period and flexible working hours
- One additional week of annual leave beyond the statutory minimum
- Competitive salary and attractive benefits package within a stable international group
- Meal and mobility allowances
- Dynamic and multicultural working environment with strong collaboration across teams and functions
- Ongoing learning and career development opportunities within a structured organization
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