Client Manager - LHB

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Manager - LHB based in the United States. As a Client Manager, you will play a key role in building lasting client relationships and driving business growth within the healthcare benefits industry. You will manage a portfolio of 12–20 clients, serving as a trusted advisor throughout the entire client lifecycle, from implementation and ongoing service delivery to renewals and account expansion. Working closely with clients, brokers, sales executives, and internal teams, you will ensure exceptional service and develop solutions that meet evolving business needs. Your expertise in self-funded health plans and third-party administration will help you anticipate challenges, identify opportunities, and deliver meaningful value to clients. You will engage with senior-level stakeholders, influence cross-functional teams, and translate market trends into strategic recommendations. This fully remote opportunity is ideal for a relationship-driven professional who combines commercial acumen, analytical thinking, and a passion for improving the healthcare experience. With a strong focus on client retention, revenue growth, and service excellence, you will have a direct impact on long-term business success.

Client Relationship Management: Build and maintain strong, consultative partnerships across an assigned portfolio of 12–20 clients, serving as the primary point of contact throughout the client lifecycle. Client Retention and Revenue Growth: Develop and execute account strategies that strengthen client loyalty, retain existing business, identify upselling opportunities, and increase revenue. End-to-End Client Support: Oversee client relationships from implementation through day-to-day service delivery, issue resolution, contract renewals, and ongoing account development. Strategic Client Advisory: Understand client objectives, anticipate emerging needs, and recommend relevant healthcare benefit programs and solutions that support business goals. Executive and Broker Engagement: Maintain relationships with senior-level client stakeholders and brokers, ensuring effective communication, alignment, and satisfaction with service delivery. Sales Collaboration: Partner with sales executives during finalist presentations and, when required, present solutions to prospective clients to demonstrate value and support new business development. Cross-Functional Coordination: Collaborate with internal departments and project teams to resolve client challenges, improve service delivery, and implement initiatives that benefit clients and the broader client management organization. Market and Industry Awareness: Monitor healthcare benefits trends, market developments, and competitive offerings to identify opportunities and position appropriate solutions. Performance and Service Excellence: Proactively manage client expectations, resolve problems, and coordinate internal resources to deliver measurable results and consistently exceed service standards. Account Strategy and Planning: Evaluate portfolio performance, identify risks and opportunities, and maintain a results-oriented approach to client satisfaction, retention, and growth. Requirements: Education and Experience: Bachelor's degree with at least five years of experience in the third-party administration (TPA) or health insurance industry; alternatively, a high school diploma with at least nine years of client management experience in TPA, health insurance, or a comparable client-facing environment. Healthcare Benefits Expertise: Strong understanding of self-funded health plans, employee benefits, and the third-party administration environment. Familiarity with stop-loss insurance is an advantage. Regulatory Knowledge: Knowledge of federal laws and regulations governing employee benefits, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA). Client Relationship Skills: Demonstrated ability to develop trusted relationships, manage complex client accounts, and deliver high-quality service while balancing client needs with business objectives. Executive Communication: Confidence interacting with senior-level executives, brokers, and other stakeholders, with the ability to influence decisions and build productive partnerships. Presentation Skills: Strong presentation and facilitation abilities, including the capacity to communicate solutions clearly to existing and prospective clients. Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information effectively and professionally. Analytical and Problem-Solving Abilities: Strong analytical judgment and the ability to identify root causes, resolve client issues, assess risks, and develop practical solutions. Organization and Time Management: Excellent organizational skills, attention to detail, and the ability to prioritize competing demands while managing multiple client relationships. Commercial Mindset: A results-oriented, self-motivated approach, with a proven ability to retain accounts, identify growth opportunities, and contribute to revenue objectives. Collaboration: Ability to work effectively across internal teams, coordinate resources, and influence others to achieve positive client outcomes. Preferred Qualification: A valid state insurance license is an advantage. Travel Requirements: Willingness and ability to travel up to 25% as required for client meetings and business activities. Remote Work Eligibility: Candidates must reside within the continental United States, excluding Alaska, California, Hawaii, and New York. Benefits: Competitive Compensation: Annual salary range of $67,600–$127,000 , depending on qualifications, experience, skills, and location. Annual Incentive Bonus: Eligibility for an annual incentive bonus, subject to the applicable plan terms and conditions. Retirement Savings: Access to a 401(k) savings plan and pension benefits. Healthcare and Wellness: A benefits package designed to support employees' health, well-being, and work-life balance. Paid Time Off: Paid time off and company holidays to support personal needs and time away from work. Paid Parental Leave: Benefits designed to support employees and their families. Insurance Coverage: Disability insurance and supplemental life insurance options. Employee Assistance Program: Access to resources and support for personal, professional, and emotional well-being. Education and Career Development: Tuition reimbursement and opportunities to develop professional skills and advance your career. Remote Flexibility: A fully remote work arrangement for eligible employees residing within approved U.S. locations. Collaborative Culture: An inclusive, purpose-driven environment that values teamwork, professional growth, service excellence, and continuous improvement. Meaningful Impact: The opportunity to strengthen client partnerships and help make healthcare simpler, more accessible, and more affordable.