Overview
About Lyra
Full job description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health Southern Africa are searching for an Account Manager that will take responsibility for the management of a portfolio of Employee Assistance Programmes and Wellbeing Services clients.
Main areas of responsibilities include client retention and excellent customer experience, effective SLA adherence, client risk management, growth of the portfolio, project management of diversified services, administration and financial management of allocated marketing budgets.
This is a full time (5 day per week) position, to be based Hybrid in Cape Town, South Africa.
Client Retention
Management of own portfolio of large corporate clients including programme launches, contract negotiations and ongoing strategic programme management
Ensuring excellent customer service and outstanding customer experience
Effective liaison and consultation with various LYRA departments in the delivery of diversified services to portfolio of clients
Excellent customer feedback (complaints) management
Risk Management
Effective identification and mitigation of risk using effective relationship management and strategic interventions to convert risk to opportunities where possible
Growth of Portfolio
Expanding existing client portfolio by identifying and initiating commercial opportunities for adding business units, headcounts and/or additional diversified services, including Performance Learning.
Administration & Financial Management of Account
Effective and accurate maintenance of client information on relevant LYRA systems
Effective collaboration with LYRA Finance teams to ensure timeous invoicing and assistance with tracking of debtors
Effective client budget management
Effective renewal and annual increase negotiations
Must speak and communicate fluently in English and at least 1 other African language
Has a minimum of 3+ years customer relationship management
Has a minimum of 3+ years EAP (Employee Assistance Programme) experience
Must have a valid driving license and access to a vehicle.
Has a conceptual understanding of business missions, supplier promise and strategy, as well as the performance implications of this strategy with regard to market success
Relevant tertiary qualification is desirable
Project management experience is desirable
Professional and quality orientated approach to work
Pays attention to detail/methodical approach
Customer focused
Confident
Enthusiastic
Can develop and sustain mature working relationships
Open to change
Aware of impact of own actions on workload of others and the business (self-responsibility)
Assertive
Ability to see the big picture
Recognises own boundaries and limitations and take personal responsibility for managing these
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v2
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Lyrahealth (lever) ↗Browse current Job and Scholarship listings from Lyrahealth (lever) →
