Overview
Proactively act as the voice of the customer, sharing ideas, feedback, insights, success stories and strategic and technical input with internal teams. Identify patterns of feedback across customers and industries and use them to develop strategic and actionable insights that influence product roadmaps and delivery approaches. Help customers adopt and use cross-solution area cloud and artificial intelligence solutions and build strong relationships with technical and business decision makers, including executive stakeholders. Deliver solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals. Help customers deploy for long-term organizational adoption to increase satisfaction and drive cloud usage, while guiding them towards secure, resilient, and cost-optimized a
Full job description
Full Job Description
Proactively act as the voice of the customer, sharing ideas, feedback, insights, success stories and strategic and technical input with internal teams. Identify patterns of feedback across customers and industries and use them to develop strategic and actionable insights that influence product roadmaps and delivery approaches. Help customers adopt and use cross-solution area cloud and artificial intelligence solutions and build strong relationships with technical and business decision makers, including executive stakeholders. Deliver solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals. Help customers deploy for long-term organizational adoption to increase satisfaction and drive cloud usage, while guiding them towards secure, resilient, and cost-optimized architectures. Leverage market insights and demand signals to help identify areas for upskilling and readiness, and act as a mentor who leads technical and non-technical learning activities. Operate according to required operational excellence and proven practice standards across all sales and delivery stages. Strong software development background, with hands-on experience building or integrating cloud-based applications and solutions. Strong cloud architecture experience, designing secure, scalable and resilient solutions on Azure, AWS, Google Cloud or equivalent. Proven customer-facing technical experience, working with business and technical decision-makers to take cloud and AI solutions from use case through to adoption. Deep experience translating real customer problems into production-ready AI solutions. Experience leading complex technical projects and influencing senior customer stakeholders. Relevant cloud, AI or developer certifications.
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