Cloud Solution Architect - Cloud & AI

Full Job Description

As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Experience in systems management, network operations, software support, IT consulting, or related roles. Ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus. Drive Strategic Customer Success & Business Outcomes: Lead highly complex customer engagements by delivering secure, resilient, AI-enabled solutions, removing blockers, managing risks, resolving executive-level escalations, and accelerating adoption, consumption, and long-term business value realization. Plan and deliver proactive and reactive support including onsite presence as needed. Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans. Identify and manage goals and opportunities across Azure to improve customer solution health, performance, and availability. Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs. Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience. Apply lessons learned for continuous process and delivery improvement for the customer. Engage in meetings with customers and account teams to articulate service offerings. Share and gain knowledge through communities. Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.