Cloud Solution Architect

Full Job Description

Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes. Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering. Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability. Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts. Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer's observability capabilities. Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners. Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS. Work with CxP to request, augment with KnowMe, and share RCAs to customer Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field 7+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience. Azure AZ-305 certification or equivalent. Hands-on Azure experience is required, including Azure IaaS and Azure Kubernetes Service (AKS)/containers. DevOps experience with working knowledge of Azure Web Apps/App Services and Web Application Firewall (WAF). Must be an Israeli National with a valid Security Clearance, or the ability to obtain one. Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field. Proven experience working directly with customers in a technical or advisory capacity. Experience working within sales organizations.