Overview
Zain Kuwait is recruiting a Contact Center Agent in Kuwait City to handle inbound customer calls, resolve concerns, provide product information and troubleshoot service-equipment issues.
Full job description
The Customer Care role handles high volumes of inbound calls, assesses customer concerns, resolves problems, provides product and service information, recommends relevant offers based on customer needs, troubleshoots service-equipment issues and works to individual and team performance metrics.
Requirements & qualifications
Applicants need high school, a one-year diploma or a higher qualification and 0–3 years of related experience. Zain lists communication, listening, problem-solving, achievement drive, Microsoft Office knowledge, the ability to work under pressure and preferably bilingual capability.
Tips for this job
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- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
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Verification notes
Official Zain Careers public vacancy page verified on 2026-09-08. It states a closing date of 11 October 2026 but no closing clock or timezone, so only deadline_date is stored. The source says bilingual ability is preferred but does not specify a mandatory language pair on this page. Compensation and visa sponsorship are not stated.
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