Overview
Etihad Airways is recruiting UAE-national Contact Centre Agents in Abu Dhabi to support guests with reservations, ticketing, travel enquiries and service issues while meeting quality and sales targets.
Full job description
The agent handles customer contacts, provides booking and ticketing support, resolves or escalates service issues, follows data-protection requirements and contributes to customer-service and commercial performance targets.
Requirements & qualifications
The posting requires at least secondary education. One to two years of customer-service experience is preferred, particularly airline contact-centre or reservations work; Sabre experience is an advantage and English communication skills are required. The vacancy is explicitly restricted to UAE nationals.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified against the current official Etihad Airways Careers vacancy page on 29 August 2026. No closing date or visa/sponsorship promise was stated unless explicitly noted in this record.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
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