Control Room Team Leader

Full Job Description

Control Room Team Leader

Stockport | £28,850 per annum | Monday to Friday | 7:00am – 3:00pm

A quick look at the role

The key function of this role is to support the day to day operation of the control room, ensuring that the team all aware of the importance they have in service delivery. As part of this they will undertake regular reviews of the outputs of the control room operators.

The role holder will be required to implement systems to ensure that performance targets are met and the operators work is at the required standard.

Ability to manage the workload taking into account the varying requirements of the service delivery and ensuring that the team are all fully aware of these changes/ timing requirements. This will involve team working closely with operations to enable delivery of the contract KPI’s.

Your core responsibilities

• Lead and develop the team: Oversee the day-to-day activities of Control Room Operatives, providing coaching, feedback and support to drive performance and development.
• Monitor health and safety: Ensure the effective use of CCTV systems to monitor safety and performance across waste collection vehicles and sites.
• Drive performance and quality: Review operational outputs, implement effective processes and ensure work meets required standards and performance targets.
• Support operational delivery: Work closely with operational teams and depots to manage changing priorities and support the achievement of contractual KPIs.
• Report on performance: Produce and distribute monthly performance reports to depots, providing clear insight into results and areas for improvement.
• Maintain accurate records: Compile daily audit statistics and ensure completed audits are communicated accurately and promptly to relevant depot contacts.
• Support training and development: Identify team training needs and help colleagues build the skills and knowledge required to succeed in their roles.
• Support business improvements: Contribute to new initiatives, updated ways of working and SHQ (Safety, Health and Quality) improvements.
• Maintain contract knowledge: Develop and maintain a strong understanding of relevant contracts and the control room’s role in delivering service commitments.

Our essential requirements

We’re looking for someone with strong team leadership skills, a focus on operational performance and a commitment to health and safety.

Ideally, you’ll also have:

• Experience in a CCTV operative or control room environment (desirable).
• Knowledge of hazard and near-miss reporting procedures (desirable).
• An understanding of health and safety practices, ideally within the waste management industry (desirable).

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.