Control Tower Specialist - South East Asia

Full Job Description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us! 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Control Tower Specialist is responsible for monitoring and coordinating end-to-end logistics operations, ensuring shipment visibility, proactive communication, operational compliance, and timely issue resolution. The role serves as the key operational contact between customers, country operations teams, and agents to ensure seamless execution of shipments and service excellence across Southeast Asia.

Responsibilities

Shipment Management & Coordination

• Monitor and manage daily shipment activities across air (main), ocean, and multimodal transportation.

• Ensure shipments are executed in accordance with customer requirements and agreed service levels.

• Coordinate closely with origin and destination teams, and agents to ensure smooth shipment movement.

• Monitor shipment milestones and ensure timely updates in operational systems.

• Track urgent and critical shipments and provide proactive status updates to stakeholders.

Customer & Stakeholder Communication

• Serve as the primary operational contact for assigned customer accounts.

• Provide shipment status updates, exception reports, and recovery plans to customers and internal stakeholders.

• Escalate potential delays, service failures, or operational risks in a timely manner.

• Maintain effective communication with regional offices, country teams, and service providers.

Exception & Escalation Management

• Investigate and resolve shipment exceptions, including delays, customs issues, documentation discrepancies, cargo damage, and routing challenges.

• Coordinate corrective actions with relevant stakeholders to minimize service impact.

• Support root cause analysis and implementation of preventive measures.

SOP & Compliance Management

• Adhere to customer-specific SOPs and company operational procedures.

• Support the review and maintenance of operational work instructions and procedures.

• Ensure compliance with customer requirements, trade regulations, and company policies.

• Maintain accurate and complete operational records and documentation.

Performance Monitoring & Reporting

• Monitor operational KPI performance and identify potential service risks.

• Prepare shipment reports, exception reports, and operational summaries.

• Support customer business reviews by providing operational data and insights.

• Ensure data integrity and accuracy within operational systems.

Continuous Improvement

• Identify opportunities to improve operational efficiency and service quality.

• Participate in process improvement initiatives and customer projects.

• Share best practices and lessons learned across regional teams.

• Support implementation of new customer programs, SOPs, and operational requirements.

Qualifications

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field.

• 2-5 years of experience in freight forwarding, logistics operations, supply chain coordination, or customer service.

• Experience in air freight, customs clearance, or transportation management is preferred.

• Knowledge of international shipping documentation and logistics processes.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.