Customer Engagement Program Manager

Full Job Description

Take ownership of the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams, while prioritizing the best possible customer experience & outcomes Drive the strategy and execution of the executive briefing program to achieve the Center's business goals. Contribute to continuously improve our briefing programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact. Source the right speakers for the right customer engagements and topics, ensuring a healthy speaker pool is maintained to support the breadth of engagements. Support inclusion of a global audience with an understanding of political, economic, and cultural norms. Build strong relationships with account teams & Stakeholder management to ensure Regional alignment of go to market across industries and solution areas in order to add value to broader sales strategies Intentionally leverage AI, agents, Voice of Customer signals and global best practices to reduce manual effort, increase consistency, and create more capacity for high-value customer and stakeholder work. Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. Track record of stakeholder management and operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation. Proactively manage and mitigate risks, conflict & misalignment with the customer outcomes in mind Strong interpersonal skills to work across groups from account executive to Senior Business group leaders. Strong executive level communication skills - both written and verbal. Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes. Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.