Customer & Partner Engagement Manager

Full Job Description

1. Customer & Partner Engagement Orchestrate end-to-end executive engagements—ensuring each interaction is purposeful, insight-driven, and tied to clear business outcomes Prepare and coach segment teams and stakeholders to deliver high-impact, outcome-focused engagements Own cross-functional follow-up and lead debriefs—driving accountability and measuring follow-through Manage escalations with clarity and pace—simplifying complexity and aligning the right stakeholders effectively Manage a portfolio of CPE projects, including, but not limited to, planning flagship customer and partner moments and designing and delivering impactful experiences Support planning and execution of external engagements during executive country visits—ensuring local relevance, partner representation, and measurable outcomes Apply AI and new ways of working to improve preparation, insight generation, follow-through, and the overall quality of executive engagements Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement OR equivalent experience. Master's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years' experience in program management, process management, or process improvement OR equivalent experience. Operational Excellence — Experience designing and running repeatable and scalable processes, content, and quality standards. Business Maturity — Experience supporting senior leadership in day-to-day business operations, including rhythm of business and decision support. Strategic Execution & Critical Judgement — Ability to connect engagements to business strategy and apply analytical judgement to assess risk, scrutinise detail, and frame ambiguous or complex issues in support of executive decision-making. Executive Communication — Experience in executive-ready writing, presentation development, and the ability to distil complex information into clear, concise messaging for audiences. Cross-Functional Collaboration & Influence — Ability to build trusted relationships and lead through influence across, geographically distributed teams, navigating organisational complexity without direct authority. Accountability & Delivery — Track record of demonstrating commitment to setting a high bar for accuracy, completeness, and follow-through against commitments. Decisiveness Under Ambiguity — The ability to make decisions in a fast-paced, rapidly changing environment. Stretch Leadership — Willingness and capability to step in for the Executive Engagement Lead or other Executive Office colleagues on assignments beyond the core engagement portfolio. Insight Generation from Data — Experience synthesising information from multiple sources into actionable recommendations that strengthen engagement strategy and execution.

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