Customer Service Associate

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to "empower local communities by making delivery fast and affordable," we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure. As a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform.

Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email Investigate and resolve customer concerns. Respond to inquiries, guide customers, and ensure first-contact resolution. Work regularly with our Driver Operations, Sales, and Finance teams. Record details of inquiries, comments, and complaints. Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.

1+ year of experience in customer service, a contact center, or BPO. Native-level written and verbal communication skills in Japanese. Business-level written and verbal communication skills in English. Positive, customer-oriented mindset with strong communication skills. Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively. Willingness to work flexible shift schedules, including weekends and public holidays. Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.

Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup. Impact: You aren't just managing tickets; you are helping shape how Japan moves. Growth: Opportunities for career advancement as we expand our footprint across Japan.