Overview
Working under the direction of senior CSAMs and an M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. Executive partnership and execution Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders. Support agent and Copilot adoption motions across assigned pod accounts. Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them. Coordinate remediation follow-ups across internal teams. Operate within a pod model covering a shared portfolio of accounts. Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. This role has a requirement for the candidate to be
Full job description
Full Job Description
Working under the direction of senior CSAMs and an M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. Executive partnership and execution Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders. Support agent and Copilot adoption motions across assigned pod accounts. Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them. Coordinate remediation follow-ups across internal teams. Operate within a pod model covering a shared portfolio of accounts. Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. This role has a requirement for the candidate to be based out of Toronto or Montreal. 0-2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics. Coursework or experience in program management, business operations, or an MBA in progress or completed. Exposure to enterprise software, cloud platforms, or B2B customer success. Experience working in pod, squad, or matrixed team structures. Demonstrated comfort with AI tools and AI-first ways of working.Relocation expenses are not provided as part of this role.
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