Customer Support Operator with Arabic and English

About The Role

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).

Tasks:

• Answer customer inquiries via live chats and emails (no calls);

• Provide accurate information about the products of the company;

• Resolve cases in timely and professional manner;

• Achieve quality and productivity targets set by the manager;

• Perform other ad hoc tasks assigned by the manager.

Qualifications And Requirements

• Fluency in Arabic, French, and English languages both written and verbal;

• Previous experience on a similar position would be considerate as an advantage;

• Customer focus personality;

• Great communication and analytical skills.

We Offer:

• Remote work model;

• Competitive remuneration;

• Professional courses: from Coursera to Harvard;

• Friendly, enjoyable and positive environment.

Only applications submitted in English will be considered.

Additional information

As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.

Join us today, and let's shape the future of fintech together!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

#LI-LR1

• Fluency in Arabic, French, and English languages both written and verbal;

• Previous experience on a similar position would be considerate as an advantage;

• Customer focus personality;

• Great communication and analytical skills.