Overview
Zain Bahrain is recruiting a CVM & Retention Expert in Manama to execute customer-value-management, retention, lifecycle and personalized campaign initiatives designed to strengthen loyalty and reduce churn.
Full job description
The role analyzes customer behavior and usage, supports segmentation, designs and monitors retention and upsell campaigns, develops performance dashboards, coordinates with customer-experience, digital, sales and care teams, and recommends improvements to customer engagement and revenue performance.
Requirements & qualifications
Zain requires a bachelor's degree in law, economics, engineering, business or an equivalent field, with a master's degree preferred, plus eight to ten years of experience in telecom or a related industry with exposure to customer value management, retention or customer lifecycle management.
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Verification notes
Verified on Zain's official careers page on 2026-08-29. Vacancy reference ZAIN2454; public vacancy ID 175889; closing date 2026-09-25. No salary or visa sponsorship was stated.
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