Data Center Technician Manager

Full Job Description

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. Accountable for overall data center service compliance and quality. Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed. Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Embody our culture and values. High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components. AND 3+ years experience supporting IT equipment or related technology or related experience working with teams OR equivalent experience. 1+ year(s) experience directing, supervising, or managing others or leading a project. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays. These requirements include, but are not limited to the following specialized security screenings: Associates Degree in Computer Science or other field and/or equivalent work experience. 4+ years experience supporting IT equipment or related technology 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment 2+ years experience leading a diverse team.