Deal Desk Manager

ABOUT HEX Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp https://hex.tech/customers/ramp/, Figma https://hex.tech/customers/figma/, Stubhub https://hex.tech/customers/stubhub/, Anthropic, and Gamma love Hex https://www.g2.com/products/hex-tech-hex/reviews for our beautiful UI, agentic superpowers, and boundless flexibility. Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video https://www.youtube.com/watch?v=qAXsnrNlavk and employee handbook https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6 to learn more about what it’s like to work at Hex. About the role: Hex is scaling fast, and the way we quote, bill, collect, and provision has to scale with us. As Deal Desk Manager, you will own how Hex turns a signed deal into cash. You'll reimagine our quote-to-cash process for the next five years, choose and implement the systems behind it, and run the monetization committee that keeps our pricing and packaging flexible. You'll partner daily with Sales, Finance, Legal, Product, and Engineering, and your work will directly affect margin, sales velocity, and how quickly new reps ramp. This is a rare chance to design a Q2C engine from first principles at a company in hypergrowth, with real executive visibility. What you will do:

• Design and implement a new order-to-cash system and own the business case, including moving billing off Stripe to improve gross margin.
• Chair the monetization committee: bring data on pricing, packaging, and discounting, and drive decisions that keep Hex flexible to what the market requires.
• Run deal desk day to day: review and approve non-standard deals, structure ramps, commits, and usage terms, and keep turnaround fast without giving up margin or compliance.
• Streamline CPQ to shorten sales cycles, cut quoting friction, and reduce time to ramp for new AEs.
• Partner with Finance to reduce the time it takes to close the books, including clean hand-offs on invoicing, revenue recognition, and collections.
• Improve the provisioning process so Hex can support 10x the customers and transactions.
• Build the approval matrix, deal guardrails, and playbooks that let reps close standard deals without deal desk involvement.
• Report on the health of the process: cycle time, discount and margin leakage, quote-to-cash errors, and days to close. About You:
• 5+ years in deal desk, sales finance, or revenue operations at a B2B SaaS company, including ownership of a Q2C process end to end.
• Experience leading a CPQ and/or billing system implementation or migration.
• Strong grasp of SaaS contracts, revenue recognition, and the margin implications of pricing and billing structures.
• Familiarity with usage-based and hybrid pricing models.
• Proficiency in Salesforce and a CPQ and billing stack.
• Track record of aligning Sales, Finance, Legal, and Product on a hard decision.
• Clear written and verbal communicator who can explain trade-offs to executives and AEs alike.
• Bias to action, high ownership, and comfort with ambiguity. The salary range for this role is: $164,000 - $205,000 In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process. By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.