Deal Desk Program Manager, AWS Partner Agreements

Full Job Description

AWS Partner Agreements is building the operational backbone for how AWS structures, executes, and governs its partner agreement programs at scale. We are looking for a Deal Desk Program Manager to run the engine: processing high-volume partner agreement nominations, executing deals end-to-end, managing post-signature compliance, and building the automations that make the entire operation faster.

You will operate a system-driven deal desk where bulk partner nominations flow through automated qualification gates, then land on your desk for execution. You will process deals through automated workflows, triage edge cases, coordinate across legal, finance, and field teams, and own the full post-signature lifecycle. You will also be the person who identifies where the system breaks and builds the tactical fixes: scripts, workflow enhancements, CPQ improvements, and process automations that increase throughput.

This is a high-ownership, high-volume role. You will be the first and last person to touch most deals. Your feedback on friction points, system gaps, and edge cases directly shapes how the deal desk evolves.

Key job responsibilities

• Operate the deal desk at scale: process partner agreement nominations through qualification, approval, execution, and documentation workflows
• Triage nominations that fall outside standard criteria, assess edge cases, and route exceptions to senior leadership or BD leads when strategic judgment is needed
• Own post-signature operations: compliance tracking, partner onboarding, reporting obligations, and agreement lifecycle management
• Build tactical automations across the deal cycle: identify manual bottlenecks and create scripts, workflow enhancements, CPQ improvements, and system integrations that increase throughput
• Maintain data integrity in systems of record and produce operational reporting on deal volume, cycle times, and funnel health
• Coordinate across legal, finance, field teams, and BD leads on deal-level questions, process improvements, and exception resolution
• Surface patterns from deal execution to inform workflow refinement and program iteration

A day in the life You start the morning processing a batch of partner nominations through the deal desk: checking eligibility, moving deals through approvals, triaging the edge cases. By midday you're coordinating with legal on a contract question and updating a field team on deal status. After lunch you review compliance checkpoints on active agreements and build a quick script to automate a manual step that's been slowing you down. You end the day pulling operational metrics, spotting a pattern in where deals get stuck, and feeding it back to improve the system. Every day is a mix of execution, coordination, and building.

About the team We're a small team responsible for how AWS runs its partner agreement programs end-to-end. We design the programs, bring partners in, execute the agreements, and track performance after the ink is dry.

The team sits at a crossroads: legal, finance, sales operations, field teams, and engineering all intersect here. You will work with all of them regularly. Our internal customers are the AWS field teams and partner managers who rely on us to move agreements efficiently. Our external customers are the partners themselves.

We're in the middle of a transformation from manual, spreadsheet-driven processes to a scalable, automated platform. That means there's a lot to build and a lot of ownership available. If you like greenfield work, fast iteration, and seeing your improvements show up in the numbers the next week, this is that kind of team.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree or equivalent
• 3+ years of business agreements development, negotiation and execution experience
• Experience with sales CRM tools such as Salesforce or similar software
• Experience using data and metrics to determine and drive improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with Excel and large-scale data mining and reporting tools such as Python, SQL, or Tableau

Preferred Qualifications

• Experience in creating fully automated solutions
• Experience working with partners through account, product or program management and business development engagements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 92,400.00 - 160,000.00 USD annually USA, NY, New York - 101,600.00 - 177,800.00 USD annually USA, VA, Arlington - 92,400.00 - 160,000.00 USD annually USA, WA, Seattle - 92,400.00 - 160,000.00 USD annually

Bachelor's degree or equivalent 3+ years of business agreements development, negotiation and execution experience Experience with sales CRM tools such as Salesforce or similar software Experience using data and metrics to determine and drive improvements Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with Excel and large-scale data mining and reporting tools such as Python, SQL, or Tableau