Delivery Partner Manager, Account Manager, MEU Delivery Partner Management

Full Job Description

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Senior Delivery Partner Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities

• Manage a portfolio of customer accounts by analyzing performance data and key performance indicators, segmenting and prioritizing accounts, and developing plans with clear, measurable success criteria that align with shared goals.
• Build and maintain trusted relationships with stakeholders—both internal and external—by understanding their priorities, aligning on strategies, and providing tailored recommendations that improve the account and customer experience.
• Audit, monitor, and review business performance across your accounts, proactively identifying risks and opportunities while adjusting project plans to keep outcomes on track.
• Educate accounts on available tools, processes, and resources, and leverage generative artificial intelligence and other technologies to augment productivity and the quality of your insights.
• Collaborate with partner teams to clear blockers, drive timely decisions, and suggest process improvements that strengthen operational excellence across the organization.

A day in the life You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role requires regular travel (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car, with all travel expenses fully reimbursed.

About the team We belong to the international DSP Team and as Delivery Partner Managers own the relationship with our Delivery Service Providers in MEU (DE/AT/NL). We operate in a collaborative, fast-paced environment where every team member contributes ideas that shape how we serve our customers. As we continue to expand, we are focused on raising the bar for the account experience and building scalable practices that benefit customers across our portfolio. If you are excited about making a tangible difference for businesses while growing your own career at Amazon, we would love to hear from you.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience in data analysis and extracting insights to make data-backed business decisions
• Speak, write, and read fluently in German
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience working with vendors or partners
• Experience managing contingent workforce in a business with peak season
• Experience using AI-assisted development tools in academic or professional settings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree, or Master's degree Experience in program management, logistics, operations, supply chain, transportation, or a related field Experience in data analysis and extracting insights to make data-backed business decisions Speak, write, and read fluently in German Speak, write, and read fluently in English