Overview
Key Responsibilities: Verifies and documents participation status with all insurances and umbrellas. Take calls to follow up on specific issues or requests with insurance and umbrellas. Perform related duties as assigned, within your scope of practice. Assist with client communication, including scheduling meetings, preparing materials, and following up on action items Maintain accurate client records and update account information in Google Sheets for shared updates between client and Account Manager Coordinate project timelines and deliverables for external clients to maintain progress within their given process Prepare paperwork (contract applications and letter requests) for assigned accounts Handle routine client inquiries and escalate complex issues appropriately Requirements 2+ years of dental insurance verification preferred Experience working with US dental insurance companies S
Full job description
Full Job Description
Key Responsibilities:
- Verifies and documents participation status with all insurances and umbrellas.
- Take calls to follow up on specific issues or requests with insurance and umbrellas.
- Perform related duties as assigned, within your scope of practice.
- Assist with client communication, including scheduling meetings, preparing materials, and following up on action items
- Maintain accurate client records and update account information in Google Sheets for shared updates between client and Account Manager
- Coordinate project timelines and deliverables for external clients to maintain progress within their given process
- Prepare paperwork (contract applications and letter requests) for assigned accounts
- Handle routine client inquiries and escalate complex issues appropriately
Requirements
- 2+ years of dental insurance verification preferred
- Experience working with US dental insurance companies
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite and G-Suite
- Excellent organizational abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and client-focused mindset
- Background in project management or customer service is highly valued, as these are excellent transferable skills for the role
Benefits
- HMO with 1 free dependent upon hire (with Dental coverage)
- Life Insurance
- 20% Night Differential
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learning
- Night Shift
- Work from home
- Applicants from anywhere in the Philippines are welcome to apply!
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