Digital Impact Officer (ICT), NOA, FT, #138488, Kingston, Jamaica, Multi-Country Office for the Caribbean

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Digital Impact Officer (ICT), NOA, FT, #138488, Kingston, Jamaica, Multi-Country Office for the Caribbean

Apply now Job no: 595236

Work type: Fixed Term Appointment

Location: Jamaica

Categories: Information Communication Technology

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to digital opportunities

UNICEF’s Caribbean Mult-Country Office (MCO) serves twelve English- and Dutch-speaking Caribbean countries: Antigua and Barbuda, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, and Trinidad and Tobago. As part of UNICEF's Future Focus Initiative, the Caribbean MCO brings together policy influence, technical expertise and strategic partnerships to advance results for children across the region through one integrated programme, one management structure and a shared pool of resources. The Multi-Country Programme 2027-2031 focuses on three shared outcomes: equitable access to primary health care, learning and skills; protection of children from all forms of violence; and child poverty reduction and resilience strengthening.

Children across the Caribbean face interconnected challenges including learning losses, mental health concerns, violence, child poverty and increasing exposure to climate-related disasters. Despite many countries being classified as upper-middle or high income, significant inequalities persist, particularly for vulnerable children, adolescents, indigenous communities and those living in remote areas. Small island developing states also face fiscal constraints and heightened vulnerability to economic and climate shocks, requiring stronger regional cooperation and system-based solutions.

The Caribbean MCO’s management strategy is governed by four principles that together translate the new business model into concrete ways of working:

• Impact-driven: technical expertise is organized in shared multi-country working groups rather than replicated in each country, with enabling functions aligned around UNICEF’s strongest comparative advantages.

• Effective and agile: parallel country ecosystems are replaced by harmonized systems and flexible cross-country staffing, keeping management lean and decisions close to implementation.

• Grounded: regional scale is balanced with national depth through country-specific workplans, Heads of Office in each duty station, and matrix management that anchors authority and accountability at country level.

• People-centered: structural and managerial choices are guided by staff wellbeing, transparency and inclusion, with clear role definitions, meaningful consultation, and continuous investment in learning and development.

The operational expression of this model is the working group model. Rather than replicating similar roles across four separate country offices, technical and operational expertise is organized into 16 thematic and functional working groups, each distributed across different duty stations and each serving the full 12-country MCO — not just its host location. Roles are designed around three organizing principles: shared regional service, meaning every specialist contributes to the wider MCO; complementary expertise, meaning team capabilities reinforce each other rather than repeating the same profile in multiple places; and agile presence, meaning the workforce can be rapidly deployed across countries through travel, surge support or remote modalities in line with evolving needs and priorities. This working group model is the foundation of a fundamentally new way of working for UNICEF in the Caribbean: depth replaces duplication, and shared capacity replaces fragmented country-by-country coverage.

How can you make a difference?

Under the supervision of the Deputy Representative (Operations), the Digital Impact Officer supports the planning, coordination, and continuous improvement of the MCO’s enterprise ICT environment, ensuring the delivery of secure, reliable, and responsive digital services that enable programme implementation and operational effectiveness across twelve programme countries.

The incumbent serves as the Office’s technical advisor on enterprise ICT, providing operational guidance on digital modernization, enterprise architecture, cybersecurity, ICT governance, and business continuity. The role ensures that digital solutions are aligned with UNICEF’s corporate ICT policies, standards, and digital transformation priorities.

The position is responsible for ensuring the availability and performance of core ICT services, including systems, platforms, and digital workplace tools, supporting effective collaboration, service delivery, and organizational productivity. This includes overseeing cybersecurity compliance and contributing to the continuity of operations through effective management of digital risks.

The Digital Impact Officer drives process efficiency and digital enablement, promoting the adoption of standardized platforms, automation tools, and data-driven solutions that improve workflows, strengthen performance monitoring, and enhance organizational efficiency.

Working closely with programme and operations teams, the role ensures that ICT services are user-oriented, fit-for-purpose, and responsive to business needs, supporting integration across systems and strengthening the use of digital tools for communication, coordination, and knowledge management.

Under close strategic guidance of the Deputy Representative, Operations, the post coordinates the MCO’s distributed ICT service delivery model, ensuring effective integration of centralized ICT management with inter-agency support arrangements, corporate services, and external providers to maintain consistent and reliable support across all duty stations. In partnership with the T4D function, the Digital Impact Officer ensures that programme innovation is supported by a stable and scalable enterprise ICT environment, enabling alignment between digital initiatives and organizational technology standards.

Through these contributions, the role strengthens operational continuity, digital effectiveness, and organizational resilience, enabling UNICEF to deliver results for children in a complex and digitally dependent operating environment.

Key functions of the Digital Impact Officer:

• Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services

• Provide help, support and assist with capacity building and knowledge management

• Support operational and administrative tasks

• Assist in the delivery of results

This position belongs to the Operations Management working group. If you would like to know more about this position, please review the complete Job Description here: NOA Digital Impact Officer Jamaica.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.

Work Experience: At least 1 year of professional experience in information technology management and business operations in a large international organization and/or corporation is required.

Skills Required: Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.

Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Desirables:

• Experience in a UN organization is an asset.

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Eligibility Requirements:

Candidates applying for National Officer positions must hold the nationality of the duty station country where the position is located, except for UNICEF internal candidates, holding a fixed-term, continuing, or permanent appointment and are legally authorized to work in that country, independently of UNICEF appointment, and as per the UNICEF Staff Selection Procedure.

UNICEF internal candidates must hold and upload a valid CARICOM Skills Certificate when applying to positions located in a CARICOM Member State outside of their country of nationality and are accountable for taking the respective steps for the verification of the certificate in the Duty Station, immediately upon arrival to the new Duty Station if selected for the position, in accordance with applicable immigration and employment requirements of the respective Country.

Note: While the Multi-Country Office for the Caribbean serves 12 English- and Dutch-speaking Caribbean countries, the selected candidate will be based in the duty station indicated for this position and is expected to perform their duties from that location, consistent with organizational policies and operational requirements.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates’ willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel.Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce.For this position, candidates that meet all the requirements and are legally allowed to work in the respective DS are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

UNICEF shall not facilitate the issuance of visa or work authorizations for candidates under consideration for positions at the National Officer and General Service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Advertised: 09 Oct 2026 SA Pacific Standard Time

Applications close: 22 Oct 2026 SA Pacific Standard Time

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• Position

• Location

• Closes

— Digital Impact Officer (ICT), NOA, FT, #138488, Kingston, Jamaica, Multi-Country Office for the Caribbean

— Jamaica

— 22 Oct 2026

— Help shape how technology enables UNICEF's work across the Caribbean. Join UNICEF's Multi-Country Office for the Caribbean as a Digital Impact Officer (ICT) and help strengthen digital systems and services across the sub-region. You will drive standardization of systems, strengthening digital workflows, and support business continuity and operational efficiency across the MCO.

Current opportunities

• Position

• Location

• Closes

— Digital Impact Officer (ICT), NOA, FT, #138488, Kingston, Jamaica, Multi-Country Office for the Caribbean

— Jamaica

— 22 Oct 2026

— Help shape how technology enables UNICEF's work across the Caribbean. Join UNICEF's Multi-Country Office for the Caribbean as a Digital Impact Officer (ICT) and help strengthen digital systems and services across the sub-region. You will drive standardization of systems, strengthening digital workflows, and support business continuity and operational efficiency across the MCO.

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