Digital Product Manager (AI-Powered Customer Experiences)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Product Manager (AI-Powered Customer Experiences) based in United States. This role offers the opportunity to shape next-generation digital experiences powered by artificial intelligence. You will translate product strategy into customer-focused solutions, from problem discovery and design through launch and continuous improvement. Working in a fast-moving and collaborative environment, you will partner with engineering, UX, architecture, data, and business teams. The position combines hands-on product leadership with data-driven decision-making and experimentation. You will help identify opportunities for Generative AI and agentic technologies and guide promising concepts toward responsible production use. Success will depend on your ability to navigate ambiguity, prioritize high-value opportunities, and keep teams focused on measurable outcomes. This is a high-impact opportunity to influence how AI transforms customer experiences at scale.

Own and execute a prioritized product roadmap aligned with strategic objectives, customer needs, business value, and measurable outcomes. Translate complex customer and business challenges into clear problem statements, product requirements, and success criteria. Manage cross-functional demand by clarifying intent, evaluating opportunities, making tradeoffs transparent, and prioritizing work based on expected value. Partner closely with engineering, UX, architecture, data, and business stakeholders to move products from concept through delivery and continuous improvement. Use customer research, analytics, and raw data to identify insights, challenge assumptions, measure performance, and inform product and roadmap decisions. Advocate for intuitive, effective user experiences and contribute meaningfully to solution design throughout the product lifecycle. Identify opportunities to apply AI, including Generative AI and agentic technologies, to solve customer problems and improve digital experiences. Rapidly experiment with emerging AI capabilities, assess their potential, and help transition successful concepts into scalable and responsible production solutions. Establish clear success metrics and use retrospectives, data, and stakeholder feedback to continuously improve products and team outcomes. Take hands-on ownership of execution, proactively addressing ambiguity, dependencies, risks, and stakeholder expectations. Requirements 3+ years of hands-on product management experience with a strong record of taking products or capabilities from concept through execution. Experience working with AI technologies and platforms such as Google, Anthropic, Azure, or AWS; experience scaling AI-powered products is a strong advantage. Strong understanding of Agile product development practices and experience working effectively in iterative, cross-functional environments. Demonstrated ability to operate effectively in ambiguous and evolving problem spaces while maintaining focus on customer and business outcomes. Strong data literacy, including the ability to independently analyze and query data to uncover insights and inform product decisions. Proven skills in product strategy, roadmap development, prioritization, product design, product development, and stakeholder management. Strong analytical and systems-thinking capabilities, with the ability to frame complex problems and identify practical, high-value solutions. Excellent communication and collaboration skills, with the ability to influence technical and non-technical stakeholders. Curiosity about emerging technologies and a willingness to experiment with AI and modern product-development tools. Strong execution mindset, initiative, adaptability, and ability to make informed tradeoffs in fast-changing environments. Benefits Annual compensation of $110,000–$181,025 , based on experience and qualifications. Fully remote work arrangement within the United States. Comprehensive technology setup for remote employees, including a laptop, monitors, headset, keyboard, and mouse. Monthly connectivity reimbursement to help offset internet costs. Opportunity to work on innovative AI-powered products and emerging Generative AI and agentic technologies. Collaborative environment with cross-functional exposure to engineering, UX, architecture, data, and business teams. Dedicated, private, distraction-free home workspace required for remote work. Reliable internet connection required, with minimum speeds of 50 MB download and 5 MB upload. Background investigation required for selected candidates. Employment-based visa sponsorship is generally not available for this position.