Director of Professional Services, AWS Growth Initiatvies, AWS Professional Services

Full Job Description

As the Director of AWS Professional Services (ProServe) AWS Growth Initiatives (AGI), you will lead AWS's most ambitious customer transformation initiative: driving enterprise adoption of AI-powered modernization programs that help customers reduce costs by up to 70% while accelerating their cloud journey. In this role, you'll architect and scale repeatable pathways that transform how enterprises migrate from legacy environments to AWS, modernize their security posture, and leverage state-of-the-art AI tooling to compress 12-18 month projects into 3-month engagements. Your days will alternate between strategic planning to refine AI-powered discovery approaches, presenting to C-suite executives on transformation initiatives with quantified business outcomes, and cross-functional collaboration with the global AWS sales and SA teams, ProServe sales and delivery teams, WWSO Security teams, and partner organizations. You'll balance tactical execution (with strategic vision, building sustainable programs that scale across thousands of customers. Throughout, you'll make high-velocity decisions on resource allocation, pricing strategies, and partnership models while reviewing annual planning documents and refining multi-year roadmaps that shape organizational priorities. This role sits at the intersection of strategic business development, technical innovation, and executive relationship management—where your decisions directly impact AWS's growth trajectory and customer success at scale.

Key job responsibilities

• Define and execute multi-year strategy for AGI programs, developing repeatable pathways that scale from dozens to thousands of customer engagements through AI-powered automation
• Engage customer C-suite and line-of-business leaders on transformation initiatives, translating technical capabilities into quantified business outcomes and executive-ready business cases
• Drive cross-organizational alignment across Sales, Strategic Customer Engagement, Geography teams, Product, and Partner organizations to ensure seamless program execution
• Design and implement scaled delivery models that leverage partner ecosystems while maintaining quality governance and operational excellence
• Build and lead multi-layered organization spanning business development, technical specialists, and program managers with clear succession plans and sustainable workload culture
• Own pipeline generation and management through AI-powered opportunity identification, monitoring conversion rates, deal velocity, and program health metrics
• Make high-velocity decisions on resource allocation, pricing strategies, deal qualification, and risk management with significant business impact
• Participate in OP1/OP2 planning, 3-year strategic roadmaps, and organizational planning processes that shape AWS priorities
• Champion adoption of AI-powered business development tools and methodologies, driving continuous improvement in delivery effectiveness and customer outcomes
• Manage financial planning, P&L responsibility, and operational compliance across programs while balancing growth targets with margin optimization

About the team The AWS Professional Services AGI team is an AI-first business development engine designed to accelerate customer adoption and drive large-scale transformation deals globally using scalable mechanisms. Our AGI programs provide standardized, repeatable pathways that help customers navigate complex cloud journeys—from initial migration through modernization to AI-native innovation. The AGI team operates at the forefront of AWS's growth strategy, combining deep technical expertise with strategic business development to unlock opportunities across our largest and most strategic accounts. We work closely with Enterprise Strategists, Expert Services, delivery teams, and partner organizations to create seamless customer experiences that deliver measurable business outcomes.

Basic Qualifications

• 10+ years experience in business development, sales, or customer-facing roles in enterprise technology
• 7+ years managing teams, including experience leading managers and multi-layered organizations
• Experience developing and executing multi-year strategic plans with measurable business outcomes
• Demonstrated ability to engage C-suite executives and line-of-business leaders on transformation initiatives
• Experience with cloud computing, enterprise software, or technology services business models
• Background managing complex, multi-stakeholder programs spanning multiple teams or business units
• Knowledge of cloud security services, security assessments, or security transformation programs
• Working understanding of AI/ML technologies and their application to enterprise modernization, including generative AI tooling, AI-powered automation, or AI-driven discovery and migration approaches

Preferred Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• Background in Microsoft technologies, application modernization, or database migration programs
• Cloud security services expertise including security assessments or security transformation programs
• Track record designing and scaling repeatable go-to-market programs or standardized service offerings
• MBA or advanced degree in relevant field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 255,600.00 - 345,800.00 USD annually USA, VA, Arlington - 232,400.00 - 314,400.00 USD annually USA, WA, Seattle - 232,400.00 - 314,400.00 USD annually

10+ years experience in business development, sales, or customer-facing roles in enterprise technology 7+ years managing teams, including experience leading managers and multi-layered organizations Experience developing and executing multi-year strategic plans with measurable business outcomes Demonstrated ability to engage C-suite executives and line-of-business leaders on transformation initiatives Experience with cloud computing, enterprise software, or technology services business models Background managing complex, multi-stakeholder programs spanning multiple teams or business units Knowledge of cloud security services, security assessments, or security transformation programs Working understanding of AI/ML technologies and their application to enterprise modernization, including generative AI tooling, AI-powered automation, or AI-driven discovery and migration approaches