Overview
About the role As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams. As a Solutions Engineer, you can expect to: Collaborate strategically with Account Executives to enhance the technical aspects of the sales process. Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions. Craft compelling technical demonstrations that clearly communicate our product's value proposition. Create technical enablement resources that amplify our sales team's effectiveness and technical fluency. Build self-service tools and documentation that empower customers to imple
Full job description
Full Job Description
About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
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Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
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Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
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Craft compelling technical demonstrations that clearly communicate our product's value proposition.
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Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
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Build self-service tools and documentation that empower customers to implement solutions independently.
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Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
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Are passionate about AI, technology and ElevenLabs products.
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Enjoy working directly with customers, iterating on solutions and providing tailored support
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Have a talent for identifying patterns that can be standardised and scaled.
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Have strong empathy for customers, sales and product teams.
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Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
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Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
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Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
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Excellent communication skills with the ability to adapt messaging to different audiences.
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Multi-lingual: Mandarin/English
Location
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. Expect regular travel for customer onsites. Fluency in English and Mandarin and a deep understanding of the regional and cultural nuances is required.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
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