Overview
Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service. The position is based in Bangalore. Key job responsibilities · Lead investigation and root cause resolution
Full job description
Full Job Description
Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service. The position is based in Bangalore.
Key job responsibilities · Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs · Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues. · Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale · Report metrics related to the program and draw insights on key patterns/ problems.
Skills:
Strong business communication skills Good working knowledge of MS Office Deep dive, troubleshooting and innovation Strong catalog knowledge
Ability to: Multi task in a fast paced environment Communicate clearly with both internal and external customers
Demonstrate: Passion for delivering great customer experience Strong inter personal & communication skills Excellent listening skills Excellent Data Accuracy skills Eye for Detail Commitment to meet Deadlines Willingness to take initiatives
Basic Qualifications
- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred Qualifications
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Requirements & qualifications
1+ years of data-driven business operations processes experience Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel
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