Overview
Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports Essential Job Functions Perform research, systems analysis and design and makes recommendations to management. Act as a liaison between IT, users and vendors in development and maintenance of systems. Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is p erformed. Perform business analysis and interview clients to determine business needs and project scope. Negotiate, and implement business objectives. Review data from system monitoring utilities to
Full job description
Full Job Description
Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports
Essential Job Functions
Perform research, systems analysis and design and makes recommendations to management. Act as a liaison between IT, users and vendors in development and maintenance of systems. Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is p erformed. Perform business analysis and interview clients to determine business needs and project scope. Negotiate, and implement business objectives. Review data from system monitoring utilities to prepare detailed reports on system availability. Maintain and administer system monitoring utilities. Ability to run small projects with minimal supervision. Independently, run technical calls and report to senior management Ability to run large transformation projects, handle multiple priorities with minimal supervision. Able to backstop for a Program Manager Level 1 position whenever needed.
Requirements
Strong experience with Microsoft Power Automate Cloud Flows and Desktop Flows (RPA) Knowledge of Power Platform environments, solutions, and deployment processes Experience managing bots, machine groups, unattended automation, and gateways Ability to analyze execution logs, audit logs, exceptions, and error reports Understanding of Dataverse, connectors, authentication, and service accounts Provide Level 1/Level 2 support for Power Automate solutions by troubleshooting workflow failures, connectivity issues, authentication problems, and performance bottlenecks Experience with incident management, root cause analysis (RCA), and production support Good communication, documentation, and stakeholder management skills Knowledge of CI/CD and Power Platform ALM practices is preferred Understanding of Power Platform monitoring and governance tools is an advantageAdditional Preferred Branch(es) of Study
Skills and Capabilites
Rest API - Entry Level (1-3 Years)
.Net - Entry Level (1-3 Years)
Python - Entry Level (1-3 Years)
SQL - Entry Level (1-3 Years)
powerautomate - Intermediate (4-6 Years)
ServiceNow - Entry Level (1-3 Years)
Dynatrace - Entry Level (1-3 Years)
Rally - Entry Level (1-3 Years)
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Qualifications And Requirements
Mid-Senior level
Requirements & qualifications
Mid-Senior level
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Capgemini Insurance Careers ↗Browse current Job and Scholarship listings from Capgemini Insurance Careers →
