Overview
We’re one of the fastest-growing companies in unattended retail tech - 160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Point-of-sale (POS) Engineer who is willing to travel regularly both within the UK and Europe and who can work independently to respond to hardware malfunctions. You’ll support machine installations Internationally and on-site interventions ensuring our customers stay up and running. We're more interested in your curiosity, problem-solving ability, and willingness to learn than a perfect CV. If you enjoy a technical challenges, you are happy to travel regularly during the working week and want to join in a fast-growing international company, we'd love to hear from you.
Full job description
At A Glance
We’re one of the fastest-growing companies in unattended retail tech - 160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops.
To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Point-of-sale (POS) Engineer who is willing to travel regularly both within the UK and Europe and who can work independently to respond to hardware malfunctions. You’ll support machine installations Internationally and on-site interventions ensuring our customers stay up and running.
We're more interested in your curiosity, problem-solving ability, and willingness to learn than a perfect CV. If you enjoy a technical challenges, you are happy to travel regularly during the working week and want to join in a fast-growing international company, we'd love to hear from you.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, unattended retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays.~(Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well-being benefits, and of course - great company swag.
Tips for this job
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Verification notes
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